Job Description
Job Description
Under the supervision of the Director of Operations, this full-time position is responsible for Resident Accountability via incoming resident contact calls utilizing the T-Mobile Tracking cell phone system. They will handle additional receptionist duties, typing and / or word-processing, and other essential clerical support duties for the Bridgeton facilities.
Required knowledge, Abilities and Experience :
Knowledge of :
- Excellent Communication Skills, both verbal and written
- Ability to handle high volume calls
- Maintain accurate of call activities
- Basic Computer Skills
- Modern office principles and protocol; Modern office equipment including computer; Word Processing software Modern Office principles and protocol.
Ability to :
Maintaining resident accountability outside the facility by accurately recording incoming phone calls and alerting management when contract compliance is not met.Answering to incoming telephone calls unrelated to accountability calls and transferring to the appropriate party.Complete Random Accountability Calls Daily.Delivering information about resident accountability to the Manager of Duty.Monitoring Resident movement using our T-Mobile on the Run GPS cell phone tracking systemDelivering information about resident accountability to the Manager of Duty.Recording clear, complete, accurate and concise telephone messages Providing technological support for the department staff in all programs.Maintaining Resident Cell Phone Inventory.Participating in mandatory training and staff development sessions; andOperating all standard office machine & computer software, including Windows XP, MS Word, MS Access, MS ExcelPerforming other work-related duties as directed by the Director, OperationsCalling facilities inquiring about resident property in all programs.Meet the Department of Corrections clearance requirements; and execute all duties in accordance with this position description.Academic and Work Experience :
This position requires a high school diploma (or equivalent), one year of satisfactory performance in a clerical position with similar duties in a structured office environment, and the ability to work independently with minimal supervision.