Airport Lounge Suite Host (LGA)

Job Description

Job Description

Airport Lounge Suite Host

Pay : $26.00 per hour

Job Summary

The Suite Host is a representation of the service and overall hospitality of the staff and the lounge and the main touchpoint the guest encounters at the Airport Dimensions supporting the Sapphire Lounge by The Club in LaGuardia Airport. The Suite Host supports the guest’s experience throughout the guest’s entire stay. The overall focus of the Suite Host is to be available to the guest at all times, offering elevated and premier hospitality, while addressing the guests’ individual needs.

Description :

A Suite Host is the dedicated point of contact for the guests during their entire stay in the suite. They will help prepare the space as needed and be in communication at all times with suite staff / kitchen staff to ensure proper preparations have been made in anticipation of the guests’ arrival. As the dedicated point of contact for guests during their stay duration the Suite Host’s priority is to make the guest feel taken care of. The overall goal of the Suite Host is to anticipate the needs of the guest, tailor the steps of service to meet the guests needs, and to coordinate with the lounge staff to deliver on that experience in a timely and reasonable manner.

Basic Skills

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences. Generous, friendly, and warm spirited.
• Guest Experience - Maintains a friendly, cheerful, and courteous demeanor at all times ensuring the highest level of guest experience in an elevated environment while accurately answering inquiries from guests.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the ask of the guest, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension –Understanding written sentences and paragraphs in work related documents.
• Speaking – Talking to others to convey information effectively.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Conflict Resolution – deescalate situations in a professional and courteous manner.
• Problem Solving – develop solutions to remove obstacles to problems that may arise.

Primary Job Duties

Minimum Acceptable Qualifications :

Responsibilities :

Benefits :

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2024 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.