Contact Center Supervisor

Contact Center Supervisor

We're a 70-year-old organization with a big heart and a bigger purposelooking for someone special to fill a meaningful role. We believe in long-term relationships, giving back to our community, and making every connection count. Serious inquiries onlywe're in it for the long haul.

At Greater Texas, we love people who love people. Our work goes beyond financeswe build trust, friendships, and lifelong impact.

If you have a passion for helping others, there's a good chance you'll fall in love with us.

Job Description

What's in it for you as a Contact Center Supervisor

• Hybrid position
• Training and ongoing coaching to learn highly desired skills for career development.
• Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.
• Greater Good : 16 hours paid volunteer time per year
• Full Benefits Package : 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off

The Basics as a Contact Center Representative :

What you'll do as a Contact Center Supervisor :

In this role, you'll guide and develop team members, drive performance through data and coaching, and help shape a culture rooted in service excellence, accountability, and continuous learning. You'll partner closely with leadership to implement process improvements and ensure every interaction reflects our top tier member experience.

Lead, coach, and inspire Contact Center team members.

Monitor daily operations and service levels to ensure member satisfaction.

Use analytics to identify opportunities for growth and efficiency.

Handle escalated situations with empathy and professionalism.

Champion our core valuesIntegrity, Compassion, Accountability, Reliability, and Engagementin every action.

Qualifications

Must Have as a Contact Center Supervisor :

2+ years of progressive Contact Center experience.

Strong leadership, problem-solving, and data analysis skills.

Tech fluency and a passion for developing people.

A high school diploma or equivalent.

Nice to Have as a Contact Center Supervisor :

Additional Information

All your information will be kept confidential according to EEO guidelines.