Automotive Service Manager

Job Description

Job Description

Now Hiring : Automotive Service Manager in Columbia Ms!

Join a Winning Team – Drive Your Career Forward!

Are you an experienced Service Manager who takes pride in delivering exceptional customer experiences while leading high-performing teams? At Walt Massey , we’re more than just a dealership – we’re a family, and we’re looking for a dedicated professional to lead our service department to the next level.

Why Walt Massey?

We’re proud to be a respected name in the automotive industry, known for our commitment to excellence and our supportive, team-first culture. We invest in our people with industry-leading training , growth opportunities , and a strong benefits package —because we believe when you grow, we grow.

What You’ll Get :

Comprehensive health, dental & vision insurance

401(k) with company match

Paid vacation & holidays

Ongoing training & career development

A collaborative environment where your ideas and leadership make a real impact

Your Role :

As our Service Manager, you’ll lead a team of skilled service advisors and technicians to ensure our customers receive top-notch care every time they walk through our doors. You’ll be responsible for department performance, customer satisfaction, and employee growth—all while maintaining a focus on profitability and operational excellence.

Key Responsibilities :

Oversee all service department operations, staffing, and performance

Lead and mentor service personnel to deliver outstanding customer service

Monitor workflow and ensure timely and accurate service repairs

Handle customer concerns with professionalism and urgency

Maintain high Customer Satisfaction Index (CSI) ratings

Create and manage departmental budgets, marketing initiatives, and growth goals

Stay informed on latest vehicle technologies and service procedures

What We’re Looking For :

3+ years of experience as a Service Manager or in a senior service role

Proven leadership and team management skills

Excellent communication and customer service abilities

A valid driver’s license and clean driving record

High school diploma or equivalent

A strong desire to grow, lead, and make an impact

Ready to Drive Your Career?

If you're looking for a long-term career opportunity with a company that values your experience, initiative, and leadership— we’d love to hear from you.

Apply today and become part of the Walt Massey family.