Patient Services Registration Clerk (Hospital Surgery Department)
Join a high-stakes, fast-paced hospital environment where you will play a crucial role in ensuring all surgical patients are financially and administratively cleared for their procedures. We are seeking organized, customer-focused professionals for this vital on-site role.
We are hiring for two full-time positions to cover critical shifts in the Hospital Surgery Department.
Day Shift
Monday – Friday 8 : 30 AM – 5 : 00 PM
Night Shift
Monday – Friday, plus every other Sunday
11 : 00 PM – 7 : 30 AM
Location : 100% Onsite at Baldwin Park Blvd, Baldwin Park CA 91706
Key Responsibilities
This is a critical opening-shift position responsible for handling all first surgery cases. Excellent attendance is mandatory to ensure the smooth start of the surgical schedule.
- Patient Data Management : Accurately collect and enter patient demographics and insurance information directly into the hospital system within the Surgery Department.
- Consent and Regulatory Compliance : Ensure all procedures are compliant by obtaining required signatures on regulatory forms and consent documents from patients or authorized representatives.
- Financial Collections : Accurately collect patient payments (co-pays, deductibles, etc.) and provide receipts and financial counseling as needed.
Required Skills and Qualifications
We are seeking reliable candidates with experience in a clinical setting who understand the urgency of surgical scheduling.
Insurance Verification Knowledge : Practical knowledge of third-party insurance verification processes and medical terminology is essential.Customer Service Excellence : Demonstrated excellent customer service skills with the ability to handle sensitive patient conversations (financial and regulatory) with empathy and professionalism.Registration Basics : Basic knowledge of hospital registration requirements and patient flow within a high-volume clinical setting.Experience : 1–3 years of related administrative experience is required. Experience in a hospital or surgery clinic setting is a significant plus.System Knowledge and Certifications
System Preference : Preferably Epic experience for electronic health record (EHR) management, but not strictly required.Certifications : No specific certifications are required for this role.