Marriott Full-Service Front Office Manager

PLEASE READ Requirements :

The Front Office Manager is responsible for overseeing all front office operations, including reception, reservations, and guest services. Candidate must have previous Full-Service Experience to be considered! Lightspeed experienced candidate will be given priority! The ideal candidate will have excellent communication and organizational skills, as well as a strong customer service orientation.

Responsibilities :

• Manage and supervise front office staff, including receptionists, reservationists, and guest services representatives.
• Ensure that all guests receive a warm welcome and excellent service.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Develop and implement policies and procedures to improve front office efficiency and effectiveness.
• Monitor and analyze front office performance metrics, such as occupancy rates and guest satisfaction scores.
• Train and develop front office staff to ensure high levels of performance and job satisfaction.
• Manage front office budget and expenses.

Requirements :