Retention Representative

A company is looking for a Retention Representative to enhance customer loyalty and drive revenue through tailored solutions.

Key Responsibilities

Handle inbound and outbound calls to assist customers with service changes and retention efforts

Exceed revenue goals by retaining customers and upselling services

Address customer inquiries and complaints to enhance satisfaction and maintain relationships

Required Qualifications, Training, and Education

High School diploma or GED required; Associate or bachelor's degree preferred

At least 1 year of previous sales / retention and / or service experience required

Leadership experience preferred

Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint)

Must be goal-driven and possess a customer-focused approach