Agent Success Manager

Headquartered in Tampa, Florida, Genstone goes beyond the role of a "traditional brokerage" with a commitment to delivering innovative real estate services to consumers and our team of real estate professionals. Backed by Fay Financial, one of the nation's largest real estate and financial services companies, our aggressive growth strategy leverages many of our in-house affiliated business partners to deliver extraordinary service in mortgage, title, insurance, property management, and home renovations - an approach most real estate brokerages do not offer.

At Genstone Realty, our associates are well-positioned to offer unique services and solutions to support what today's savvy homeowners and real estate investors are looking for. As a result of our growth, we are looking for professionals to join us and help us realize our vision. Our culture provides opportunities for growth and success.

Reporting to the SVP, Real Estate Services, this position is responsible for driving the success and satisfaction of our real estate agent network. This position oversees the full agent lifecycle, from onboarding and systems integration to ongoing performance development and agent engagement, ensuring agents are empowered with the tools, training, and support needed to excel in a competitive market.

This role leverages real estate platforms like KVCore and BoldTrail to boost agent productivity and streamline operations. Additionally, this role serves as a key liaison across departments and acts as the primary point of contact for agents, aligning their efforts with brokerage goals and fostering a high-performance culture.

Qualifications include :

• Bachelor's Degree in Real Estate, Business Administration, Communications, or related field (or equivalent combination of years of experience with High School Diploma / GED) required
• 3+ years' experience in real estate operations, brokerage support, or agent success roles
• Active Real Estate License preferred
• Proven ability to manage multiple agent needs in a dynamic, fast-paced work environment, preferred
• Experience with CRM platforms such as KVCore, BoldTrail, or similar systems
• Proficient in Google Workspace, Microsoft Office Suite and other digital support tools
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong analytical skills
• Solid decision-making abilities coupled with sound judgment
• Strong time management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Client-focused with strong execution skills and results orientation
• High level of precision with attention to detail and consistency
• Flexible, open to change, and able to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

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Featured Benefits

Compensation

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov / E-Verify.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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