Desktop Support Engineer

Formal Description (updated)

Purpose :

We are seeking a skilled professional to join our dynamic IT team and support the organization's endpoint infrastructure. The ideal candidate is a proactive problem-solver with expertise in endpoint technologies and a dedication to delivering outstanding customer service. This role requires experience with a wide range of endpoint solutions for Windows, macOS, Android, and iOS, as well as a proven track record of outstanding white-glove, executive-level support.

You will be instrumental in implementing and optimizing endpoint solutions, ensuring robust security, improved efficiency, and seamless performance. Your work will directly impact user satisfaction, driving productivity and reliability across all endpoint devices within the organization.

Responsibilities :

• Endpoint Technology Management : Configure, deploy, and administer endpoint technologies including hardware, printers, operating systems, application deployments / upgrades, patches, security tools, and management solutions and tools.
• Endpoint & Executive Support : Support, configure, deploy and maintain endpoint devices & solutions including printers, AV equipment, and endpoint applications.
• Incident Management : Ensure timely resolution of issues, drive critical incidents to completion, and maintain operational stability and compliance with incident SLAs
• Documentation and Knowledge Management : Develop and maintain solution documentation, standard operating procedures, and work instructions.
• Training : As needed, facilitate informational training with IT and Business teams and / or end-users on standards, processes, or tool functionality.
• Information Dissemination : Build and distribute documentation, training materials, and facilitate information transfer sessions.
• Root Cause Analysis : Investigate and resolve recurring endpoint issues, implementing preventive measures.
• Process Improvement : Contribute to CI initiatives to optimize endpoint solutions, systems and processes to improve the user experience and efficiency on endpoint devices.
• On-Call Support : Availability of on-call support and maintenance outside of core business hours as needed.

Education & Experience

• Strong expertise in Microsoft Windows Server, Microsoft Configuration Manager, Intune, JAMF, application packaging / deployment, Windows 10 / 11, and macOS.
• Minimum of 3 years of experience in an endpoint engineering role.
• Proven track record of providing executive-level support with professionalism, exceptional communication, and an executive presence.
• Familiarity with IT service management (ITSM) principles and practices.
• Strong problem-solving, analytical, and troubleshooting abilities with a proactive mindset
• Excellent communication, interpersonal, and customer service skills.
• Ability to thrive in a fast-paced, dynamic environment, managing tasks effectively under pressure.
• Capable of working independently and collaboratively within a team.
• Skills

Desktop, InTune, PowerShell, MS Config Mgr

• Pay and Benefits

The pay range for this position is $35.00 - $45.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Carmel,IN.

• Application Deadline

This position is anticipated to close on Nov 1, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.