Commercial Director, Dynamic Revenue Plus

At SiteMinder we believe the individual contributions of our employees are what drive our success. Thats why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. Its in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do

Were people who love technology but know that hoteliers just want things to be simple. So since 2006 weve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

Weve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, were the worlds leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinders technology every year.

About the Commercial Director, Dynamic Revenue Plus role...

Dynamic Revenue Plus is the future for hotel Smart Distribution is the latest commercial program launched at SiteMinder.

The Director, DR+ will join the Operations team and the Senior Leadership Team of the company to continue building the program, while executing a pipeline of cross-functional and inter-business initiatives to deliver commercial outcomes.

The Director will need to work closely with multiple internal (SiteMinder) teams to drive key outcomes. This will require an individual who is analytical, persuasive and driven, and capable of operating at a strategic and tactical level. In working with peers across a large portfolio of products, this person is a leader with exceptional influencing skills who can engage and coordinate cross-functional resources and drive commercial outcomes aligned to strategy (without direct line authority). You will be part of a tightly knit team, and work with colleagues globally to help define new initiatives and deliver frictionless customer experiences as we grow and scale.

This role will be integral in delivering high priority strategic projects and analysis across SiteMinder. Working with senior management, this role will apply structured thinking to critical business questions, run deep analyses, generate insights and develop strategic initiatives and projects to improve operations.

What you'll do...

Own business prioritisation and P&L for the new and growing Smart Distribution Program at SiteMinder

Work with internal stakeholders and leaders across functions (Sales, Marketing, Customer, Product, Ecosystem) to design and implement initiatives aligned to shared program and partner goals, including Acquisition, Optimisation, and Continuous Improvement

Collaborate with Product and Engineering Directors on future product initiatives and roadmaps to enhance our customers opportunities to grow their revenue through their SiteMinder connectivity

Continue to develop the program operational cadences, reporting, and regularly update the Executive Leadership team on commercial and operational progress.

Commercial Performance Management : Establish and monitor key commercial KPIs including ARR growth, product attach rates, revenue per account, and margin contribution, with monthly reporting to ELT and board-level updates

Product Adoption Monitoring & Optimization : Monitor and track feature usage, customer engagement metrics, and value realization milestones

Sales Enablement Program : Contribute to design and delivery comprehensive sales enablement materials including battle cards, ROI calculators, demo scripts, and certification programs; conduct quarterly training sessions for global sales teams

Sales Performance Analytics : Monitor sales performance and systems tracking conversion rates, deal velocity, win / loss analysis, and competitive displacement metrics across all sales channels

Lead Generation Partnership : Partner with Marketing to develop qualified lead generation campaigns, including target account strategies, vertical-specific messaging, and conversion optimization programs

Customer Success Lifecycle Management : Design customer journey maps and implement lifecycle stage monitoring from onboarding through expansion, including health scoring, churn prediction models, and proactive intervention playbooks

Strategic Partnership Development : Identify, negotiate, and manage strategic technology and channel partnerships that accelerate DR+ distribution and enhance product capabilities

Revenue Optimization Playbooks : Develop and deploy customer optimization playbooks that drive incremental revenue through upselling, cross-selling, and usage expansion strategies

What you have...

Extensive experience experience in management consulting, business operations, product management, or commercial / revenue roles - preferably in a software environment, with years operating at a senior individual contributor or leadership level

Extensive experience in management consulting, start-ups, business management, product management, or revenue generation.

Experience in hospitality and / or hotel distribution or revenue management will be highly regarded.

Experience working with go to market teams and ability to understand the drivers of sales.

Proven ability to collaborate with a diverse, cross-functional stakeholder group and influence commercial outcomes at all levels, utilising an open and effective communication style.

Pragmatic, can-do approach to solving problems - comfortable working with unfamiliar concepts, identifying levers that can move the outcome, and working cross-functionally to develop and implement solutions

Strong analytical and communication skills - comfortable both interrogating datasets for insights, as well as communicating these effectively to senior leadership

Excel in a fast-paced, high-growth environment; exceptionally comfortable with ambiguity and decision-making in the absence of perfect information, and comfortable communicating with executives on a high profile program

Our Perks & Benefits

• Equity packages for you to be a part of the SiteMinder journey
• Hybrid working model (in-office & from home)
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.