Help Desk Analyst

Help Desk Analyst, Chicago, IL

The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user experience on every interaction. It is the face of the IT Department. This position works closely with firm employees in all areas. This position is 100% Onsite and NOT open for Remote.

Help Desk Analyst Responsibilities :

• Be the primary person for various enterprise systems.
• Image PCs utilizing a process built into company image / application deployment solution.
• Act as backup person for Systems / Applications that other Helpdesk team members support.
• Facilitate escalation of technical issues to appropriate IT team members, management and third-party vendors.
• Implement and manage inventory asset system for PCs and monitors. This includes researching what equipment is going bad and needs to be ordered. Coordinates with Director of IT on ordering.
• Coordinate with the Director of IT to maintain software licenses for non-firm wide applications.
• Facilitate new employees on boarding by working with all departments involved, including the customization and installation of IT resources as needed.
• Manage firm email / text service for notifying users of emergencies or other global notifications.
• Provide hands-on support for smart phones, tablets, and other types of mobile devices as a device for the production and consumption of attorney work products.
• Promptly respond to and troubleshoot Help Desk requests by phone, desk-side support or email.
• Track and schedule hardware repairs and maintain equipment maintenance history records.
• Support for usage of various business partner websites and hosted services.
• Provide company wide communication for a variety of IT announcements.
• Assist other IT Department members in completing tasks pertaining to ongoing projects.
• Maintain a professional work relationship with lawyers, managers, and staff.
• Provide after hours on-call support according to schedules set by the Director of IT.
• You will report to the Director of IT.

Help Desk Analyst Qualifications :

Benefits include medical insurance, retirement plan, PTO, etc.

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