Account Manager

Job Title : Account Manager

Department : Accounts / Customer Service

Reports to : Jeffrey Yeager

Job Summary :

The Account Manager is the person in charge of managing a Company's relationships with its customers. They are in charge of building long-term relationships with a group of customers and generally stay with customers for the length of their relationship with the Company. The goal is to keep clients or accounts as long as possible. The Account Manager may be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof.

Duties / Responsibilities :

• Ensure that contracted services are being provided and that the customers' expectations are being exceeded.
• Develop and maintain long-term relationships with maintenance clients.
• Communicate with the office any special requests the customer may have, especially in regard to scheduling, upcoming events, etc.
• Daily communication with the service crews to review specific client needs and property details.
• Monitor accounts for efficiency and profitability.
• Perform inspections of assigned properties to ensure Angelo's quality standards are being met and identify any areas of potential site enhancements or plant replacements.
• Inspect plant materials for signs of insects and / or disease and overall health and ensure proper treatments as needed.
• Communicate with the office regarding the pruning needs of properties and schedule.
• Monitor and adjust irrigation systems for seasonal needs and identify any needed repairs.
• Periodically inspect landscape lighting systems. Adjust timing and make small repairs if necessary.
• Document all client interactions in Aspire software.
• Ability to provide support to the Sales team.
• Project Management on an as-need basis.

Required Skills :

Education and Experience :

Physical Requirements :