AWS Administrator

Amazon Connect Administrator

Work onsite in Parma OH at least 4 days per week with 1 remote day possible.

Job Summary

• Provide administrative support for Amazon Connect cloud-based contact center solutions.
• Deploy configure and manage AWS virtual desktop infrastructure and call center solutions.
• Integrate AI tools with AWS services to enhance customer engagement and operational efficiency.
• Monitor system health performance and troubleshoot technical issues.
• Implement and maintain security protocols and compliance standards within AWS environments.
• Automate routine administrative tasks using AWS tools to improve efficiency.
• Manage user access permissions and documentation of system configurations and procedures.
• Collaborate with cross-functional teams to design implement and support scalable AWS-based solutions.
• Continuously update skills to keep pace with evolving AWS technologies and industry best practices.
• Communicate effectively with stakeholders providing technical support and guidance.
• (Preferred) Utilize Zendesk for ticketing and incident management.

Key Skills

Hadoop,Microsoft Windows Server,Windows,Apache,Linux,SAN,Shell Scripting,System Administration,Administrative Experience,Scripting,Oracle,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1