AWS Administrator

Amazon Connect Administrator

Work onsite in Parma, OH at least 4 days per week, with 1 remote day possible.

Job Summary

• Provide administrative support for Amazon Connect cloud-based contact center solutions.
• Deploy, configure, and manage AWS virtual desktop infrastructure and call center solutions.
• Integrate AI tools with AWS services to enhance customer engagement and operational efficiency.
• Monitor system health, performance, and troubleshoot technical issues.
• Implement and maintain security protocols and compliance standards within AWS environments.
• Automate routine administrative tasks using AWS tools to improve efficiency.
• Manage user access, permissions, and documentation of system configurations and procedures.
• Collaborate with cross-functional teams to design, implement, and support scalable AWS-based solutions.
• Continuously update skills to keep pace with evolving AWS technologies and industry best practices.
• Communicate effectively with stakeholders, providing technical support and guidance.
• (Preferred) Utilize Zendesk for ticketing and incident management.