Project Implementation Manager and Support Lead

Project Implementation Manager & Support Lead

This is a remote position. At Madiff, we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. With operations in Poland, Portugal, France, and the UK, we specialize in AI, DevOps, and Cybersecurity supporting industries like Telecom, Banking, and Hi-Tech. Are you an experienced Project Implementation Manager with a passion for driving enterprise-wide tool adoption and stakeholder engagement? We are looking for a Project Implementation Manager & Support Lead to join our client's team in the financial services industry.

Responsibilities :

• Lead onboarding and adoption of Planview Portfolios, ensuring compliance with governance and reporting standards
• Provide hands-on PPM support, including access setup, data validation, and configuration checks
• Monitor portfolio setup and data integrity against governance rules
• Coordinate with Tech Leads, Portfolio and Ops teams to identify blockers and drive tool adoption
• Facilitate office hours, walkthroughs, and training aligned with system behavior
• Own the onboarding and support tracker monitor access issues, recurring questions, and lessons learned
• Reinforce time logging standards and ensure reporting deadlines are met
• Collect user feedback and support backlog prioritization for future releases
• Identify and empower team champions to ensure smooth handovers between onboarding waves

Requirements :

Nice to Have :

Benefits :