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Do you want to help people? Customer Service Team Leader
Do you want to help people? Customer Service Team LeaderGAGNE HEATING & AC LLC • Alpharetta, GA, US
Do you want to help people? Customer Service Team Leader

Do you want to help people? Customer Service Team Leader

GAGNE HEATING & AC LLC • Alpharetta, GA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Join Our Team as a Call Center Team Leader

We are currently seeking an experienced and motivated Call Center Team Leader to play a key role in our growing team. In this in-office position, you will work closely with leadership to oversee day-to-day call center operations, ensuring high performance and exceptional customer service.

You'll be part of a respected, family-owned HVAC company that values hard work, fosters a supportive team culture, and promotes a healthy work-life balance. We are proud to be a 7-time Carrier Presidents Award winner and the 2023 North Georgia Dealer of the Year .

Location Requirement :

This is an on-site role based in Alpharetta, GA. Candidates must live within a commutable distance.

Key Responsibilities

  • Lead, train, and coach call center staff to ensure outstanding customer service delivery.
  • Monitor daily operations and identify areas for process and performance improvement.
  • Set clear goals and KPIs for the team, and track performance to ensure targets are met.
  • Create and implement call center policies and procedures to enhance efficiency.
  • Prepare and deliver performance reports to upper management.
  • Bring a proactive, results-driven approach to continuously elevate team performance.
  • Qualifications

  • Prior leadership or supervisory experience in a call center is required.
  • Home services industry experience is a strong plus.
  • High school diploma or GED required; some college preferred.
  • Familiarity with ServiceTitan or similar CRM software is preferred.
  • Solid understanding of customer service KPIs and metrics.
  • Proficiency in Microsoft Office Suite.
  • Strong written, verbal, and interpersonal communication skills.
  • How to Apply - Applicants will NOT be condisered without completing this step!

    To be considered, please text a short audio / video clip to (470) 667-1589 , answering the following :

  • What accomplishment are you most proud of in your career?
  • Based on your experience, why do you believe you're a strong fit for this position?
  • We look forward to learning more about you!

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    Want Help People You • Alpharetta, GA, US

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