Patient Care Coordinator / Front Office

Job Description

Job Description

Patient Care Coordinator / Front Desk Coordinator

Summary :

As a Patient Care Coordinator, you will play a vital role in providing administrative support

to ensure smooth operations within the medical oƯice by helping patients through front

desk duties. Your attention to detail and excellent communication skills will contribute to

delivering exceptional patient care.

Education and Experience :

High school diploma or GED required

Essential Skills, Abilities, and Responsibilities :

• Greet and check-in patients upon arrival at the medical oƯice
• Schedule and confirm patient appointments, both in-person and over the phone
• Make daily confirmation and recall phone calls to patients to confirm and

reschedule appointments

Collect and update patient information, including medical history and insurance details

and will also collect payments for services

Assist with medical administrative tasks, such as filing, data entry, and record keeping

Coordinate referrals to other healthcare providers as necessary

Answer patient inquiries and provide information about services oƯered

Ensure a clean and organized reception area

Must have a friendly, kind, and patient demeanor and personality

Must be detailed oriented

Must be able to problem solve

Must have computer proficient skills

Must be able to work closely with other departments to ensure a positive patient

experience

Must be willing to ask for patient feedback or online reviews

Maintain accurate records by following proper documentation requirements

Maintain practice confidentiality, follow legal, HIPAA & OSHA guidelines, follow the rules

and regulations of the practice as documented in the practice employee manual

Previous experience in a medical or dental oƯice setting preferred

Familiarity with medical terminology and procedures

Proficient in using oƯice software and electronic medical records systems

Excellent communication skills, both verbal and written

Strong attention to detail and ability to multitask in a fast-paced environment

Authorize various transactions, such as refunds, voids, and cash drawer reconciliations

Conduct cash and credit card transactions with patients and provide correct change and

receipts as needed

Count the cash and submit the cash, bank deposit, & supporting documentation to the

leader at the end of their shift

Enter transactions into computer system, cash register or cash / credit receipt journal / log

Please note that this job description is not exhaustive, and additional duties may be

assigned as needed

Must have reliable transportation and be able to travel to various satellite locations as

needed for work assignments

Other :

This job description is intended only to describe the general nature and level of work

performed and should not be interpreted as an exhaustive list of all duties, skills, and

responsibilities.

A valid Florida driver’s license and reliable transportation is required as this position may

be required to travel to various satellite locations as needed for work assignments.

Job Type : Full-time

Expected hours : 40 per week

Schedule :

Monday to Friday

One early morning or late night per week may be required

Possible one Saturday a month, based on location (advance notice will be provided)

Must be able to attend one monthly meeting before or after normal business hours

(advance notice will be provided)

Must be able to attend one monthly training event before or after normal business hours

or on a Saturday (advance notice will be provided)

Work Setting :

In-Person

Private practice

OTHER

This job description is intended only to describe the general nature and level of work performed. The Special Testing Technician must be able to travel to various satellite locations as needed for work assignments. A valid Florida driver’s license is required. This job description is not intended nor should it be interpreted as an exhaustive list of all duties, skills and responsibilities. The Special Testing Technician will perform all duties listed in this job description as well as any other assigned by the managers and physicians. Overtime may be required.

Equal Employment Opportunity Statement

Eye Specialists of Mid-Florida P.A. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.