Talent.com
Guest Services Manager, Cleanliness

Guest Services Manager, Cleanliness

Hampton Inn WaldorfWaldorf, MD, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Job Description

Job Description

Join Our Team at Canza Management, a subsidiary of TLTsolutions

Role : Guest Services Manager, Cleanliness

Location : Waldorf, MD

Who We Are :

At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission : to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.

Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors.

Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.

Your Role With Us :

As the Guest Services Manager, Cleanliness, you will be responsible for leading and elevating the Cleanliness Specialists team, fostering a culture of continuous improvement, and ensuring that every guest room and public area meets the highest standards of cleanliness and guest satisfaction. Your leadership will directly contribute to the hotel's reputation and financial success by enhancing operational efficiency, improving guest experience, and maintaining staff morale.

Key Responsibilities :

Leadership & Team Management : Manage and mentor the Cleanliness staff, assigning daily cleaning tasks and ensuring efficient workflows. Facilitate communication between Cleanliness and Facilities staff for timely repairs and guest service improvements.

Standards Compliance : Perform detailed audits of guest rooms and public areas, ensuring compliance with brand standards. Address discrepancies and implement corrective actions promptly.

Operational Efficiency : Review Cleanliness staff labor costs and adjust staffing levels to align with occupancy rates and operational demands. Implement flexible staffing models and cross-train staff to optimize productivity.

Inventory & Supplies : Conduct inventory checks for cleaning supplies and equipment. Reorder as necessary to avoid shortages and ensure that the Cleanliness team has what they need to maintain excellence.

Quality Assurance : Review guest feedback and survey scores specific to room cleanliness, and collaborate with the team to implement necessary changes or improvements.

Training & Development : Provide ongoing training for the Cleanliness team on best practices, new cleaning techniques, and operational improvements. Facilitate team meetings to address updates, guest feedback, and areas for improvement.

Operational Planning : Plan and budget for Cleanliness needs, including equipment replacements, deep cleaning schedules, and refurbishments.

What We're Looking For :

Proactive Leadership : A leader who fosters a proactive team environment, identifying potential issues before they arise and taking the initiative to address them.

Attention to Detail : Strong focus on maintaining the highest standards of cleanliness and guest satisfaction.

Operational Savvy : Ability to manage staffing levels, operational costs, and inventory efficiently, ensuring smooth housekeeping operations.

Guest-Focused Mindset : A proactive approach to addressing guest concerns and ensuring their comfort and satisfaction.

Physical Requirements : Ability to lift up to 50 lbs. Ability to stand for extended periods and perform physically demanding tasks.

Why You'll Love Working With Us :

Competitive Pay : We offer a competitive hourly rate that reflects your skills, experience, and contributions to our success.

Discounted Hotel Rates : Enjoy discounted rates at our partner hotel brands, making personal travel more affordable and enjoyable.

PTO and Holiday Benefits : Full-time employees enjoy 1 week of paid time off, plus a floating holiday if they work on any of our 8 core holidays. Part-time employees receive 1.5x their hourly rate for holiday pay, ensuring everyone is rewarded for their dedication during the holidays.

Ready to Make a Difference?

Join TLTsolutions and Canza Management to contribute to our mission of exceptional hotel investment and management, ensuring unforgettable experiences for our guests, continuous professional growth and development for our employees, and lasting value for our investors.

TLTsolutions is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment that values and celebrates all team members’ unique backgrounds, perspectives, and talents. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.

Create a job alert for this search

Guest Service Manager • Waldorf, MD, US

Related jobs
  • Promoted
Travel Nurse RN - OR - Operating Room

Travel Nurse RN - OR - Operating Room

Go HealthcareLeonardtown, MD, US
Full-time
Go Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Leonardtown, Maryland.Job Description & Requirements. Pay package is based on 10 hour shifts and 40 hou...Show moreLast updated: 9 days ago
  • Promoted
Guest Services Specialist : Dining Experience (Cook)

Guest Services Specialist : Dining Experience (Cook)

Courtyard WaldorfWaldorf, MD, US
Full-time +1
Join Our Team at Canza Management, a subsidiary of TLTsolutions.Role : Guest Services Specialist, Dining Experience.At TLTsolutions, we specialize in the investment, development, and management of p...Show moreLast updated: 28 days ago
  • Promoted
Environmental Services Attendant

Environmental Services Attendant

Rod 'N' Reel ResortChesapeake Beach, MD, US
Full-time
The Environmental Services Attendant is responsible for maintaining all levels of cleanliness and sanitation throughout the Resort to include all aspects of cleaning in the hotel, restaurants, game...Show moreLast updated: 30+ days ago
  • Promoted
Travel Emergency Room RN

Travel Emergency Room RN

TRS HealthcareLeonardtown, MD, US
Full-time
TRS Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Leonardtown, Maryland.Job Description & Requirements. TRS Healthcare Job ID #1382275.Pay package...Show moreLast updated: 30+ days ago
  • Promoted
Guest Service Agent

Guest Service Agent

Largo Residence Inn by MarriottUpper Marlboro, MD, US
Full-time
Guest Service Agent / Front Desk Agent.Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring f...Show moreLast updated: 26 days ago
  • Promoted
Travel Nurse RN - OR - Operating Room

Travel Nurse RN - OR - Operating Room

GQR HealthcareLeonardtown, MD, US
Full-time
GQR Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Leonardtown, Maryland.Job Description & Requirements. GQR Uniti Med is representing a well-known healt...Show moreLast updated: 4 days ago
  • Promoted
  • New!
Travel Nurse RN - Operating Room - $2,181 per week in Leonardtown, MD

Travel Nurse RN - Operating Room - $2,181 per week in Leonardtown, MD

TravelNurseSourceLeonardtown, MD, US
Full-time
TravelNurseSource is working with Triage Staffing to find a qualified OR RN in Leonardtown, Maryland, 20650!.Travel Nursing : OR Leonardtown. Shift Details : 12H Days (7 : 00 AM-7 : 30 PM).Length : ...Show moreLast updated: 5 hours ago
  • Promoted
Program Manager

Program Manager

Bowhead / UIC Technical ServicesDahlgren, Virginia, US
Full-time
Overview PROGRAM MANAGER (DAHL-2025-23356) : Bowhead seeks a Program Manager to join our team for potential and upcoming efforts supporting the Program Management and Operations Division.The Program...Show moreLast updated: 30+ days ago
  • Promoted
Travel Nurse - RN - OR - Operating Room - $2866 / Week

Travel Nurse - RN - OR - Operating Room - $2866 / Week

LancesoftLeonardtown, MD, US
Full-time
Lancesoft is seeking an experienced Operating Room Registered Nurse for an exciting Travel Nursing job in Leonardtown, MD. Shift : 4x10 hr days Start Date : 11 / 03 / 2025 Duration : 13 weeks Pay : $2866 / ...Show moreLast updated: 4 days ago
  • Promoted
General Manager

General Manager

Wawa, Inc.Manassas, VA, US
Full-time
We believe we can make life a little better every day – one smile, hoagie, or experience at a time.And there’s one secret ingredient that truly sets Wawa apart : Our Associates.At Wawa, ...Show moreLast updated: 1 day ago
  • Promoted
Guest Services Specialist, Facilities Assistant

Guest Services Specialist, Facilities Assistant

Hampton Inn WaldorfWaldorf, MD, US
Full-time +1
Join Our Team at Canza Management, a subsidiary of TLTsolutions.Role : Guest Services Specialist, Facilities Assistant.At TLTsolutions, we specialize in the investment, development, and management o...Show moreLast updated: 30+ days ago
  • Promoted
Travel Occupational Therapist Assistant (OTA) - $1,254 to $1,394 per week in Colonial Beach, VA

Travel Occupational Therapist Assistant (OTA) - $1,254 to $1,394 per week in Colonial Beach, VA

AlliedTravelCareersColonial Beach, VA, US
Full-time
AlliedTravelCareers is working with Prime Time Healthcare to find a qualified OTA in Colonial Beach, Virginia, 22443!.Now Hiring : Allied Healthcare Occupational Therapist Assistant - Colonial Beach...Show moreLast updated: 2 days ago
  • Promoted
General Manager - Entertainment Venue

General Manager - Entertainment Venue

Goodwin RecruitingFredericksburg, VA, US
Full-time
Our lively hospitality client is seeking a new.If you are solution oriented, enjoy a dynamic environment, and love hospitality, I'd love the opportunity to chat and share more about this opport...Show moreLast updated: 4 days ago
  • Promoted
Service Manager

Service Manager

a.kitchen + bar d.c.Washington, DC, US
Full-time
Job Description | Service & Beverage Manager.Provide leadership during service.Serve as the manager on duty as required by the General Manager. Complete any and all daily manager tasks when MOD...Show moreLast updated: 4 days ago
  • Promoted
Guest Services Rep Part Time-104020

Guest Services Rep Part Time-104020

Extended Stay AmericaFairfax, VA, United States
Part-time
GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checkin...Show moreLast updated: 7 days ago
  • Promoted
Environmental Services Operations Manager

Environmental Services Operations Manager

Virginia Hospital CenterWashington, DC, US
Full-time
Environmental Services Operations Manager.Operations Manager leads the work activities of cleaning personnel on an assigned shift. Maintains a high standard of cleanliness and sanitation throughout ...Show moreLast updated: 30+ days ago
  • Promoted
Guest Service Agent

Guest Service Agent

Largo Courtyard by MarriottUpper Marlboro, MD, US
Full-time +1
Guest Service Agent / Front Desk Agent - Full Time & Part Time Opportunities Available!.Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impressi...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Service Manager (Public Safety)

Service Manager (Public Safety)

VirtualVocationsAlexandria, Virginia, United States
Full-time
A company is looking for a Service Manager (Public Safety Solutions).Key Responsibilities Serve as the primary liaison for customer service experience and relationship management Act as the esca...Show moreLast updated: 15 hours ago