Customer Success Manager

Pylon Customer Success Role

At Pylon, we're building the future of B2B post sales. Top support and success teams at companies like Hightouch, Merge, Anyscale, use Pylon to manage their customers across Slack, Microsoft Teams, Email, In-App Chat, and the many other places they might talk to them.

This is a unique opportunity to stand up the customer success function at a company building in the post-sales space with hundreds of existing customers! You'll be turned to for more than just delivering customer outcomes. The team will look to you for product feedback, roadmap ideas, and process recommendations.

What you'll do

• Do calls with customers to help them onboard, learn best practices, educate them about new features, etc.
• Build out and manage our renewals process
• Help stand up a scaled customer success motion and everything that comes with it

Work with engineering to build tooling and process, and convey product feedback.

You'll be turned to for feedback and suggestion on features to add into the product!

Requirements

Benefits