Zachary Piper Solutions is seeking a Service Desk Analyst to join a National Security Contract located in Arlington, VAthrough % on-site presence. The Service Desk Analyst will provide Tier I/II technical support, handling a high volume of tickets, resolving hardware/software issues, and delivering VIP customer service in a fast-paced ITIL environment.
Responsibilities of the Service Desk Analyst include:
Qualifications of the Service Desk Analyst include:
Compensation for the Service Desk Analyst includes:
Keywords: service desk, analyze, analyst, service desk analyst, arlington, virginia, va, customer service, itil, information technology infrastructure library, svs, service value system, service value chain, four dimensions model, 4d model, hardware, software, resolve, resolving, tickets, ticket, ticketing, Tier I, Tier II, DOD, technical support, application, application-specific, troubleshoot, SLA, SLA guidelines, communicate, VIP, incident resolution, service desk, on-call, on call, after-hours, after hours, document, SOP, standard operating procedures, as-build diagrams, as build diagrams, weekly ticket tag ups, weekly ticket tag-ups, ticket tag-ups, ticket tag ups, Secret, secret clearance, security clearance, clearance, application systems, software install, printers, desktops, laptops, service now, servicenow, microsoft office, microsoft, share point, sharepoint, adobe, adobe acrobat, IAT II, IAT level II, security +, Security+, Sec+, Sec +, Security Plus, SecurityPlus, SecPlus, Sec Plus, CySA, CySA+, CCNA
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Service Desk Analyst • Arlington, VA
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