Technical Service Specialist

Join Cityside Fiber and help us deliver the future of internet service. At Cityside Fiber, we're not just installing internet — we're building connections that transform how people live, work, and play. As part of our growing Customer Experience team, you'll be the voice, the guide, and the problem-solver who makes customers feel supported every step of the way.

About the Job

What You'll Do

• Own the customer experience — resolve new orders, installation, and technical support inquiries with urgency and care.
• Be the bridge — coordinate with our Field Services team to schedule appointments and keep customers informed.
• Answer with accuracy — respond promptly to inquiries about service availability via phone and email.
• Troubleshoot like a pro — support home networks, educate customers, and make recommendations to improve their internet experience.
• Go the extra mile — follow up with customers to ensure issues are resolved and expectations are exceeded.
• Share knowledge — contribute insights to strengthen our training and team playbook.
• Team up — support Sales and Community Engagement teams to deliver a seamless customer journey.
• Step up — join the rotation for on-call, weekend, and holiday coverage as operations grow.
• Live our values — bring trust, integrity, and collaboration to everything you do.

What You'll Bring

Company Overview

Cityside Fiber is on a mission to deliver high-quality, reliable internet to communities through innovation and a people-first approach. Our culture is built on innovation, accountability, and trust, and we seek independent thinkers who want to contribute to something big.

Offer

Equal Opportunity Employer

Cityside Fiber is an Equal Opportunity Employer, committed to diversity and inclusion.

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