Scheduling Coordinator (Whitehouse Station)

Role : Client Scheduling Coordinator

Location : Townshi,p New Jersey 08889

Assessment scheduling process and support our Risk Consultants in meeting monthly / yearly production and timeliness goals. Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory.During the scheduling process, they provide exemplary customer service.

Job Responsibilities :

Acting as the point of contact between the company and the client throughout the home assessment scheduling process

Making a high volume of outbound contacts (calls / emails) to secure appointments

Maintain an appointment-setting process that accommodates the needs of both clients and business partners

Follow through with all tasks in an effective and efficient manner by using company and department resources

Consistently complete tasks with an increased focus on the details to improve the scheduling experience

Proactively and clearly communicate needs and concerns

Work to collaboratively respond to inquiries within 24 hours of receipt

Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly

Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)

Skills :

Effective, strong, and service-focused communication skills, both verbal and written

Outlook-must be able to manage multiple calendars for scheduling of appointments

EXCEL- data entry