Assistant Director, Student and Ticketing Operations

Assistant Director, Student And Ticketing Operations

Wesleyan University is a private residential liberal arts university located in Middletown, Connecticut, United States. The Usdan University Center is home to several offices that provide services to campus. These are under the umbrella of Auxiliary Services Administration.

Reporting to the Associate Director for Auxiliary Services Operations, the Assistant Director, Student and Ticketing Operations, provides strategic leadership in student staffing, ticketing services, and facility support across the Usdan University Center, Fayerweather, and Memorial Chapel.

This 10-month position plays a key role in delivering high-quality service, ensuring operational continuity, and supporting the development of student staff.

The workload remains steady throughout the year; however, responsibilities shift in alignment with the academic calendar and campus event schedule.

Primary Responsibilities

Student Employment and Leadership Development

• Lead all aspects of student workforce management : hiring, onboarding, scheduling, evaluation, and retention for 20 Facility Assistants and 2 Student Managers.
• Make strategic decisions on staffing structures, communication systems, and workflow efficiencies to enhance operational effectiveness.
• Execute and enhance training programs each semester, with a focus on customer service, risk management, and leadership development.
• Execute systems and policies that reinforce accountability, professionalism, and hands-on mentoring.
• Maintain administrative oversight of digital tools (EMS, MS Teams, electronic key systems, and access control platforms).
• Update Standard Operating Procedures (SOPs) as needed.

Ticketing Operations and Box Office Management

Operational Continuity and Incident Response

Facility Support and Special Programs

This position is required to work on campus. (Relocation assistance to CT is available for those who qualify).

Minimum Qualifications

Preferred Qualifications

Position is open until filled. For full consideration please apply by July 7, 2025 when first review of applications will begin.

Applicants must upload a cover letter and resume. Compensation : $43,492 - $ 50,879 Work Location : On Campus

All offers to external applicants are contingent on the candidate's completion of a pre-employment background check screening to the satisfaction of Wesleyan University.

Wesleyan University, located in Middletown, Connecticut, does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, political belief, veteran status, sexual orientation, genetic information or non-position-related criminal record. We welcome applications from women and historically underrepresented minority groups. Inquiries regarding Title IX, Section 504 or any other non-discrimination policies should be directed to Vice President for Equity and Inclusion, Title IX and ADA / 504 Coordinator.

Wesleyan University complies with the Clery Act and maintains records of campus crime statistics and security policies. Copies of Wesleyan University's Clery Act Report are available on request and online at https : / / www.wesleyan.edu / publicsafety / clery.html .

Experience is taken into consideration in the determination of salary offers. For more information visit https : / / www.wesleyan.edu / hr / handbook / compensation-practices / index.html .

Wesleyan offers a broad range of employee benefits and development opportunities, including comprehensive group insurance plans, wellness programs and incentives, generous paid time off and retirement plans, flexible work schedules, employee and dependent tuition programs for those who qualify.

Detailed information on the benefits of working at Wesleyan is located at : https : / / wesleyan.edu / hr / careers / prospective-resources.html .