Customer Service Representative

Job Description

Job Description

Benefits

• 11 Paid Holidays
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Job type

Location

Number of openings for this position

Schedule

Monday to Friday. About the Role :

The Customer Service Representative (CSR) is the primary point of contact for Medicare and Medicaid beneficiaries seeking assistance with their healthcare benefits. Based in our Winchester, Kentucky call center, this role requires a compassionate, knowledgeable role in developing and empowering our Customer Service Representatives (CSRs) to deliver exceptional support to Medicare and Medicaid beneficiaries. This role is responsible for designing, delivering and evaluating comprehensive training programs focused on CMS regulations, healthcare benefit knowledge, customer service best practices and effective call handling techniques. The Trainer will ensure all CSRs are equipped with the knowledge and skills necessary to provide accurate empathetic, and compliant assistance to CMS recipients.

What We’re Looking For :

Key Responsibilities :

Requirements :

Physical Demands and Working Conditions

Why Join Us?

Working Conditions Work may require frequent weekend and evening work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, physical presence in the workplace is essential. The employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handles, or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms.

The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Disclaimer

This job description reflects management’s assignment if essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an ”at will “relationship.

Vitalizing Business Solutions, Inc. and Coast Professional, Inc. are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, protected veteran status, genetic information nor any other categories protected by applicable law.