Salon Operations Manager

You get genuinely excited about :

• ? A well-organized spreadsheet (is that weird? we don't think so)
• ? Turning chaos into systems that actually work
• ? Watching KPIs trend upward because of something YOU implemented
• ? Creating experiences where people feel amazing
• ? Leading teams to be their best selves
• ? The beauty industry (hair, confidence, transformation - it matters to you)

You're the person who :

• Sees a broken process and immediately knows how to fix it
• Tracks everything (because if you can't measure it, you can't improve it)
• Has color-coded calendars and actually enjoys organizing things
• Can have hard conversations without losing sleep
• Thinks "how can I make this better?" about literally everything

If you just nodded along to all of that... keep reading. We might be your people.

The Real Situation

Hi, I'm Anna. I run a $1.4M award-winning salon with an incredible team, and I'm going to be honest with you :

I'm doing ALL the things, and I need to stop.

I'm the CEO, the scheduler, the accountant, the inventory person, the "where is that thing?" person, and the therapist (team drama is REAL, people).

Here's what I'm AMAZING at : Vision. Mentoring. Making dreams happen. Inspiring confidence through beauty.

Here's what I should NOT be doing : Approving vacation requests at 10pm. Inventory audits. Budget tracking. All the operational excellence that keeps this ship running.

That's where you come in.

The Job (In Plain English)

You'll be the person who makes everything WORK while I focus on where we're GOING.

Our vision? Grow from $1.4M to $5M. Help our team achieve six-figure incomes. Open a second location. Be known for world-class service AND world-class culture.

You'll own :

• Operations (schedules, systems, day-to-day excellence)
• The Numbers (KPIs, budgets, financial projections - you love this stuff)
• Team Leadership (12 talented humans who need someone strong and caring)
• Training & Development (onboarding, education, making everyone better)
• Client Experience (events, retention, acquisition - you're a natural host)
• Making Sure Things Actually Happen (your superpower)

I'll own :

• Vision and strategy
• Final decisions on big stuff
• Mentoring and empowerment (the parts I love)

We'll partner twice a week to align, problem-solve, and build something amazing together.

Who You Are (The Real Requirements)

Experience :

• 5+ years running salon / spa operations ($1M+ preferred)
• Track record of improving metrics (with data to prove it)
• Built systems and teams, not just followed instructions

Your Superpowers :

• Data-Driven AF

You make decisions based on numbers, not feelings

• Results-Obsessed

You're measured by outcomes, not hours

• Stupidly Organized

You have systems for EVERYTHING

• Exceptional Communicator

Clear, direct, kind, effective with everyone

• Brave Leader

You make tough calls and own them

• Generous Spirit

You genuinely care about developing people

• Growth Mindset

Challenges excite you, not scare you

Culture Fit : We value : Happy, Brave Leaders, Generous, Growth-Mindset, Life Harmony (If those resonate with you, we're probably going to vibe)

Deal-Breakers :

• ? You avoid confrontation (this job requires it sometimes)
• ? You need your hand held (you WRITE the manuals, not read them)
• ? You're burnt out looking for easy (rewarding ? easy)
• ? You make decisions on vibes, not data
• ? You're disorganized or reactive instead of proactive

What You'll Get

Money :

• $75-80K base salary
• Up to $25K performance bonus (tied to metrics YOU control)
• Total : $100K+

Opportunity :

• Be part of growing a $1.4M salon to $5M
• Help a talented team reach six-figure incomes
• Build systems that scale
• Autonomy to run operations YOUR way
• Work with a CEO who mentors and invests in you

Culture :

• Award-winning destination salon
• Positive, uplifting, professional environment
• Team that values growth and excellence
• Real work-life harmony (not just lip service)

Impact :

• You'll touch every part of this business
• Your decisions will directly impact our success
• You'll see the results of your work every single day
• This isn't a cog-in-the-machine job - this is BUILD something meaningful

Your 90-Day Win

If you crush this role, here's what happens :

You will have :

• Improved our KPIs measurably (you've identified problems and fixed them)
• Earned the team's respect through consistent, values-based leadership
• Given me back 20+ hours per week (I can finally think strategically)
• Created systems that run without constant oversight
• Solved problems proactively (you're three steps ahead)
• Presented data and solutions in our partnership meetings
• Made me sleep better at night (for real)

By Month 6 : You're running the show and I'm doing CEO stuff

By Month 12 : We're planning our second location together and your bonus is FAT

How to Apply

Submit Resume and Cover Letter through Linked In

Subject line : "Operations Unicorn Here ??"

Include :
• Your resume
• Cover Letter
• Answers to these questions (real talk, no corporate BS) :
• Which of our 5 values resonates most with you and why? (Happy, Brave Leaders, Generous, Growth-Mindset, Life Harmony)
• Tell me about a specific metric you improved at a salon / spa. What was it before, what did you do, what was it after?
• Describe your organizational system. How do you manage 47 priorities without losing your mind?
• Why THIS job, not just "a job"?
• Pick one (shows you actually read this) :
• Your favorite productivity tool / app
• The most ridiculous operational problem you've ever solved
• A GIF that represents your feelings about spreadsheets

Don't bother applying if :

• You're sending a generic resume with no answers
• You didn't read this whole post
• You're "just testing the market"
• An AI wrote your cover letter (I can tell)

One Last Thing

I've hired operations people before. They didn't work out - not because they were bad people, but because they weren't RIGHT for this.

So I'm being picky this time.

If you're reading this thinking : "YES, this is literally me" ? APPLY

If you're thinking : "Maybe?" ? DON'T APPLY

If you're thinking : "She's intense but I respect it" ? We're going to get along great

I need a HELL YES person who's as obsessed with operational excellence as I am with vision and growth.

Let's build something amazing together.

• ? Anna

Location : Cambridge, MA

Compensation : $75-80K + $25K Bonus = $100K+

Timeline : Hiring in 30-45 days

See our vibe : lolahairstudio.com - @lola.hair.studio

P.S. - Know someone perfect for this? Tag them. The best people get found through referrals.

P.P.S. - Yes, I want a unicorn. But unicorns are real when they're actually just highly skilled, organized, data-driven humans who love what they do. That's you, right?

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