Franchise Business Consultant / Operations Consultant

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Benefits / Perks

• Paid Time Off (subject to eligibility) : Sick, Vacation, Holiday, Bereavement
• 401k (subject to eligibility)
• Phone allowance
• Monthly Commissions

Company Overview

Stratus Building Solutions is the industry-leading franchise in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition. Stratus franchisees utilize state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable, and non-toxic branded cleaning chemicals.

Entrepreneur Magazines #1 fastest-growing franchise brand (#23 business overall). Stratus fosters an environment where passion meets purpose. Here, you will find more than a job; you will discover a community driven by innovation, collaboration, and a shared commitment to excellence. We offer opportunities for personal growth, professional development, and the chance to make a meaningful impact with our Unit Franchise Owners and our local community. Our supportive culture and diverse team ensure that everyone feels valued and empowered to succeed.

Stratus Building Solutions is passionate about driving positive change and making a difference in the world through the commercial cleaning industry. Whether its through groundbreaking innovation, sustainable practices, or empowering our employees and communities, we are committed to leaving a lasting impact. Our passion fuels our drive to constantly push the boundaries, challenge the status quo, and strive for excellence in everything we do.

Job Summary

As a Franchise Business Consultant for the #1 Commercial Cleaning company in the US, your primary goal will be to develop trusted relationships with our Unit Franchise Owners as well as our current and potential Clientele. With extensive training, strong support teams, and continual opportunities for growth, our Franchise Business Consultants develop the skills to coach and develop our Franchisees into successful business owners.

Responsibilities

• Cultivate relationships with both Stratus clientele and franchisees.
• Address and resolve client complaints.
• Conduct quality audits to maintain high service standards.
• Facilitate the startup of services for new clients.
• Manage transfers of service between franchisees.
• Quote and sell one-time services to existing clients.
• Train new franchisees.
• Conduct quarterly meetings with franchisees.
• Build and maintain consultative relationships with key clients, industry partners, and stakeholders to foster long-term business partnerships
• Stay up to date on industry and market trends, competitive landscapes, and emerging technologies to identify innovative business opportunities
• Collaborate with internal teams, including Franchise Business Consultants, Office Managers, Sales and the Regional Director to position Stratus comprehensive solutions
• Be a part of a culture that values innovation, agility, and teamwork
• Some nights and weekends based on need for account transfers and training of franchisees.
• Little to no overnight travel required (potential for annual conference participation).

Qualifications

• Familiarity with G-Suite Workspace, HubSpot, LinkedIn
• Ability to navigate the internet and various platforms
• Must possess the following :

Valid Drivers License

HS Diploma or GED

• Preferred, but not required, experience in Janitorial, Floor Care, and Carpet knowledge.
• Preferred, but not required, Bilingual proficiency (Spanish / English is preferred).
• Ability to efficiently resolve a diverse range of customer issues.
• Desire to 'coach' and build teams.
• Reliability and strong work ethic.
• Excellent Customer Service skills.
• Effective communication abilities with people from various backgrounds.
• Sales experience is a plus.
• Experience in multiunit, multilocation, restaurant service, or franchising is a plus.