Sales Support / Business Development Representative

Sales Support / Business Development Representative

Transformational Security LLC, located in Columbia MD, is seeking a Sales Support / Business Development Representative to support our U.S. Government and commercial business lines. We operate using a collaborative, team-based approach, and this position serves as a vital member of our Business Development (BD) Team. The successful candidate will play a key role in supporting growth across all market sectors by assisting client engagement, pipeline development efforts, and lead generation.

Core Responsibilities

1. Marketing, Outreach, and Brand Awareness

Maintain and regularly update website content and social media platforms (e.g., LinkedIn) to strengthen TSLLC's visibility, engagement, and market presence.

Support execution of a coordinated marketing plan, assisting with go-to-market strategies and outreach campaigns.

Promote TSLLC solutions through marketing efforts, events, and digital campaigns.

Coordinate trade show and exposition participation.

Manage industry memberships and consortium participation.

Conduct market and competitor analysis to track trends and inform growth strategies.

Lead targeted outreach campaigns for specific sectors, agencies, and technology domains.

2. Business Development and Sales Support

Support the growth and maintenance of sales across government, and commercial markets.

Qualify, and track new business opportunities, coordinating proposal development and capture activities.

Maintain oversight of the BD travel budget, tracking expenditures and forecasting requirements.

Support weekly BD meetings, providing updates, metrics, and progress summaries.

Maintain CRM data integrity and a structured repository of BD materials, templates, and presentations.

Support and manage partner and channel relationships.

Coordinate with other company departments to ensure customer requirements align with delivery capability.

Oversee and assist with proposal efforts.

3. Customer Engagement and Relationship Management

Respond promptly and professionally to customer inquiries via website, email, or direct communication.

Coordinate follow-on actions and ensure responsive engagement with existing and prospective customers.

Maintain customer satisfaction through proactive communication, follow-ups, and performance evaluations.

Manage customer warranty documentation, service records, and CRM data accuracy.

Support long-term account health tracking and relationship continuity efforts.

4. Administrative, Operational, and Compliance Support

Support BD team ensuring smooth execution of campaigns, meetings, and deliverables.

Prepare recurring reports with accurate and timely metrics.

Uphold compliance with internal cybersecurity, confidentiality, and data-protection policies.

5. Technical and Analytical Skills

Demonstrate proficiency with CRM platforms and the Microsoft Office Suite, including advanced Excel skills.

Conduct business intelligence research on procurement forecasts, competitors, and industry trends.

Support workflow automation and process optimization to improve team efficiency.

The successful candidate is expected to develop a clear understanding of TSLLC's technical solutions and services to effectively communicate value to clients and partners.

Pay Range : $65,000 per year