A Restaurant Manager is responsible for the development of their team by providing strong, positive leadership and constructive feedback. They are responsible to deliver a great guest experience using an operational excellence model which contributes to profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee standards and in compliance with all applicable laws.
Guest First Culture Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want : quality products; fast, friendly service; and a clean restaurant.
RESPONSIBILITIES INCLUDE (but Not Limited To)
- Recruit, hire, train and develop their employees
- Communicate job expectations to their employees
- Plan, monitor, appraise and review their employees' job performance
- Provide coaching and feedback; disciplines when appropriate
- Create and maintain a guest first culture in the restaurant
- Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals
- Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
- Ensure Brand standards and systems are executed
- Prepare and complete action plans; implement production, productivity, quality and guest service standards
- Complete audits and implement plans to drive system improvements
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely manner
- Execute new product roll-outs including team training, marketing and sampling
- Set sales goals and track results
Requirements –
Must be able to lift a minimum of 30 lbsMust be able to stand for 6+ hours at a timeMust be 18+ years or olderMust be authorized to work in the U.S.Fluent in EnglishCOMPETENCIES
Guest Focus : Understands and exceeds guest expectations, needs and requirementsPassion for Results : Sets and maintains high standards for self and others, acts as a role modelProblem Solving and Decision Making : Identifies and resolves issues and problemsInterpersonal Relationships & Influence : Develops and maintains relationships with teamConflict Management : Seeks to understand conflict through active listeningDeveloping Direct Reports And Others : Works collaboratively with employees to create individual development plansBusiness and Financial Acumen : Understands guest and competition; translates and applies own expertise to address business opportunitiesWhat We Offer
We are a family owned and operated business.With 200+ restaurants in our network you will have the opportunity to grow internally and learn new skillsCompetitive salaryHealth insurance401k per company policyTwo weeks of vacationLife / disability insuranceOutings, recognition contestsEmployee discounts and discounted pet insuranceComplimentary and discounted mealsMonthly Bonus PlanCafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military / veteran status, or any other basis prohibited by applicable law.
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