Medical Assistant

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

Assists providers with patient care including clerical, medical and organizational tasks consistent with University Health Services (UHS) organizational guidelines and under the supervision of a Registered Nurse (RN), Nurse Practitioner (NP), Physician Assistant (PA) or Physician (MD). Works under the direct supervision of the RN Clinical Manager, who establishes work schedules, duty assignments and verifies work performance.

Essential Functions

• Checks provider schedules and organizes patient flow; greeting and accompanying patients to exam room, collecting patient history and performing intake assessments per organizational guidelines.
• Performs and maintains skill level consistent with organization's guidelines for the administration of medications and / or injections done under the supervision of an NP, PA, or MD which include but are not limited to the following :
• Sets-up and initiates nebulizer treatments.
• Applies oxygen delivery system at correct flow rates.
• Administers immunizations and TB tests per UHS protocol.
• Performs basic wound care, suture removal, ear irrigation, blood glucose monitoring and assists provider with minor procedures including cast applications.
• Prepares appropriate and complete documentation for all patient care activities including telephone encounters while maintaining patient confidentiality.
• Maintains proper handling and storage of hazardous materials (biohazards, corrosives, sharps).
• Performs specimen collection and decentralized laboratory testing per UHS protocol including documentation.
• Takes routine and postural vital signs, performs peak flow measurement and pulse oximetry, EKGs, vision screening, spirometry per UHS protocol.
• Performs routine orthopedic care, crutch / cane instruction, application of air splints, ace wraps and other splints and cast removal.
• Maintains and monitors proper temperature control for vaccine storage.
• Performs receptionist duties as needed including appointment scheduling, verification of insurance coverage and patient demographics utilizing the computerized patient management system.
• Assists with referrals, preauthorization and completing various forms / requisitions as needed to expedite patient care.
• Participates in medical tracking system which includes maintaining accurate data entry including appropriate documentation and informing provider of pertinent information.
• Uses universal precautions when exposed to blood and body fluids.
• Maintains patient confidentiality at all times utilizing current Health Insurance Portability and Accountability Act (HIPAA) guidelines.
• Maintains adequate levels of supplies in all exam rooms; orders medical and office supplies as needed; performs duties specific to the daily opening and closing of clinics; assists in general housekeeping of the clinic to maintain a safe and clean working environment. Maintains knowledge of equipment and supplies pertinent to clinical operations.
• Participates in annual UHS trainings, skills review and competency assessments. Maintains knowledge and familiarity with UHS policies and procedures.
• Interacts respectfully with patients understanding and promoting patient rights. Promotes a harmonious work environment with co-workers.

Other Functions

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Physical Demands / Working Conditions

Additional Details

Will acquire the following qualifications while on the job :

Work Schedule

Salary Information

USA Non-Exempt Grade 13.

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.