Global Security Operations Center Operator

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

This position operates on-site in Boca Raton, FL. This is not a Cybersecurity position.

Who We Are Looking For

We are seeking an experienced and reliable SOC Analyst with a focus on CCTV and alarm monitoring. The ideal candidate will have sharp situational awareness, excellent communication skills, and a collaborative mindset. Primary responsibilities include the real-time monitoring of video surveillance systems, intrusion alarms, and access control events, as well as coordinating with on-site security teams to ensure timely and effective incident response.

In addition to monitoring physical security systems, the SOC Analyst will also assist in tracking global events from verified sources to identify any potential impacts to personnel or assets. Candidates must be capable of quickly analyzing incoming information, escalating incidents as appropriate, and drafting clear, concise communications for a broad internal audience. This role is critical to maintaining a secure and informed environment across all operational sites.

What You Will Work On

• Monitor, assess and acknowledge all daily alerts, reported incidents from clientpersonnel, and site intrusion detection alarms
• Monitor and administer access control, video management, and intrusion detectionsystems, including dispatch of security officers when needed while meeting theperformance criteria
• Monitor events through open-source collection and coordination with local assets
• Respond to inbound calls from employees and security personnel providing customer service focused responses
• Write security incident investigation reports to provide situational awareness and communicate risks to management
• Monitor designated online tools to conduct situational awareness on social media platforms
• Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood
• Perform proactive threat intelligence gathering and response, including but not limited to : event monitoring, persons of interest, execution protection intelligence
• Contribute to procedures and processes to standardize and enhance risk management
• Work closely with various teams responsible for security, operations, and incident management
• Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services
• Process and maintain a wide variety of files, logs, reports, and forms
• Responsible for performing, evidencing, and supporting all necessary tasks for audits
• Processing badge requests - Printing, deactivating, adding and removing access levels
• Be cross trained in all Analyst services
• Audit log of events for duress situations
• This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice

What You Will Bring

Work Environment

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include :

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.