Senior Leader, Home Delivery
As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.
Your Responsibilities
- Live Our Vision, Values and Beliefs every day
- Assess, coach, train, mentor and develop direct reports to perform at an optimal level
- Strategically plan, direct and oversee daily workflow and deliverables across all functions
- Own all facets of P&L management and accountability, including analysis and reporting
- Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
- Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
- Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
- Address and resolve escalated customer service issues in a timely and thorough manner
Our Requirements
5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providersAdept at hiring, training, coaching and executing all facets of employee performancePossess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principlesStrong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skillsRelentless passion for providing world-class service within the organization and to our customersComputer literacy is a must. MS Word, and Excel are used daily and extensively in this positionAbility to visit clients in assigned geographic territoryMust pass background, MVR and drug screenPhysical Requirements
Ability to lift at least 50lbsWhat We Offer
Medical, Vision, and Dental PlansCompany-paid Life Insurance and Disability Income Protection ProgramsHealth Care and Dependent Care Flexible Spending Accounts401(k) Savings PlanAnnual Incentive ProgramCompetitive Paid Time-Off planEmployee Assistance ProgramGenerous discount on our products and at RH restaurantsReferral Bonus