Supply Chain Analyst

Job Description

Supply Chain Analyst (Export Delivery Analyst)

Maplewood, MN 55144

Duration : 12+ Months

Pay rate : $25-30 / Hr.

Job description :

The Export Delivery Analyst is a pivotal role within the global supply chain, responsible for orchestrating the end-to-end export delivery process.

This includes managing the order-to-cash cycle, ensuring full compliance with international trade regulations, and maintaining the integrity of ERP data (e.g., SAP).

The role demands a blend of operational expertise, regulatory acumen, and cross-functional collaboration to deliver timely, cost-effective, and compliant shipments to customers, distributors, and regional hubs worldwide.

Key Responsibilities

• Export Operations & Traffic Management
• Plan, coordinate, and execute international shipments via air, sea, and land, ensuring strict adherence to Incoterms and on-time delivery.
• Oversee the entire delivery lifecycle, from order entry and dispatch to final delivery, including last-mile completion and proof of delivery (POD).
• Proactively monitor transportation timelines, resolve shipping issues (delays, damages, delivery failures), and manage shipment tracking tools to keep all stakeholders informed.
• Ensure seamless handoff of export shipments from warehouse teams to carriers, freight forwarders, and customs brokers.
• Carrier & 3PL Management
• Manage relationships with freight forwarders, carriers, and third-party logistics providers (3PLs).
• Negotiate service terms, monitor carrier performance using KPIs, and initiate corrective actions as needed.
• Conduct regular reviews and audits of 3PL and carrier performance for quality assurance and cost control.
• Analyse trends in delivery failures, carrier delays, and customs clearance bottlenecks to develop mitigation strategies.
• Maintain delivery dashboards and provide visibility to internal stakeholders on shipment status and customer delivery satisfaction.
• Customs Documentation & Trade Compliance
• Prepare, audit, and manage all shipping documents (Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, customs declarations).
• Ensure compliance with international trade laws, including HS / HTS classifications, export licensing, and sanctions screening.
• Maintain accurate export records for internal audits and external regulatory requirements.
• Collaborate with Customer Service, Trade Compliance, Finance, and Channel Specialists to align on order readiness, documentation flow, and issue resolution.
• Escalate unresolved delivery issues that affect customer commitments or compliance risks.
• Participate in post-shipment reviews and root-cause analysis sessions

Required Qualifications

Experience : Minimum 2 years in customer service, order management, or international logistics.

Knowledge :

Skills :

Education :

Bachelor's degree in business, Supply Chain, Logistics, International Trade, or a related field.

Benefits :

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.