Consumer Relations Representative

A company is looking for a Consumer Relations Representative I.

Key Responsibilities

Respond to and resolve consumer claims and tickets using the brand voice

Manage personal workload for claims / inquiries through CRM systems during peak seasons

Attend meetings and maintain performance standards for ticket volume and accuracy

Required Qualifications

Bachelor's degree from an accredited university

Minimum 2 years of experience in resolving claims, focusing on written correspondence

High proficiency with CRM systems (e.g., HubSpot, Zendesk)

Competence with Microsoft Office suite and video conferencing tools

Reliable internet connection and dedicated remote workspace