Vice President of Mortgage Servicing

A company is looking for a Vice President, Single Point of Contact.

Key Responsibilities

Lead and manage the Single Point of Contact (SPOC) team to ensure exceptional customer service and efficient mortgage servicing operations

Enhance borrower satisfaction by providing dedicated support and improving understanding of loss mitigation processes

Optimize SPOC effectiveness and maintain accurate documentation while identifying and escalating borrower issues as needed

Required Qualifications

Bachelor's degree in business administration, finance, or a related field required

7+ years of experience managing large teams and cross-functional departments

10+ years of experience in mortgage servicing or financial services, particularly in loss mitigation and regulatory compliance

Knowledge of state and federal laws and regulations applicable to mortgage and consumer lending

Leadership skills with the ability to motivate and mentor a multi-functional staff in a dynamic environment