Senior Manager Patient Services and Distribution Effectiveness

Position Summary

The Senior Manager, Patient Services and Distribution Effectiveness serves as a key driver of performance insight and operational excellence across Acadias patient support and product distribution network. This role combines analytical rigor with strategic collaboration to enhance how patients navigate the onboarding, access, reimbursement, and ongoing treatment journey.

In this highly cross-functional role, the Senior Manager will synthesize data from multiple sources, including HUB, Specialty Pharmacy (SP), Specialty Distributor (SD), and 3PL channels, to uncover performance trends, identify root causes, and develop actionable insights that improve patient and provider experiences. They will partner closely with colleagues across Patient Services, Distribution, Market Access, and Commercial Operations to translate insights into scalable process improvements that drive business impact and ensure patients receive timely and seamless support.

The ideal candidate brings deep understanding of the pharmaceutical access and reimbursement ecosystem, advanced analytical and data visualization skills, and the ability to communicate complex findings in clear, compelling ways. This individual thrives in a fast-paced, collaborative environment and has a passion for using data to improve patient outcomes and operational performance.

Primary Responsibilities

• Leverage analytics tools and methodologies to interpret data from Hub, SP, SD, & 3PL channels to gain operational insights and assess areas of growth opportunity.
• Define patient support and access KPIs to measure, develop routine reporting and analytics that monitor trends and performance of patient support programs and distribution activities.
• Lead the creation of a unified patient funnel dashboard to identify leakage points and improve visibility across HUB, SP, SD, and Direct Pharmacy workflows.
• Support the deployment, targeting, and activity prioritization of Field Access Managers (FAM) and Patient Access Managers (PAM) teams with the ability to deep-dive into detailed data analytics to identify key performance drivers around the patient onboarding process, the payer reimbursement process, and ongoing patient treatment adherence / prescription refill process.
• Partner and support the distribution team, by establishing KPIs and performance reporting / score cards to monitor Acadias distribution partners to ensure services levels are meeting defined expectations.
• Enhance QBR frameworks by integrating action-oriented insights, root-cause analysis, and performance tiering to drive strategic accountability with distribution partners.Cross-Functional Collaboration :
• Collaborate and partner closely with patient support and distribution teams to ensure reporting metrics are consistent across the organization.
• Partner with cross-functional teams in sales, marketing, trade, and market access to evaluate the effectiveness of current programs and strategize improvements to optimize the patient experience.
• Work in sync with IT and data management teams to ensure data warehousing and reporting requirements and processes are adhered to.
• Ensure data quality and availability through Hub, SP, SD, and 3PL vendors.
• Collaborate with Market Access to integrate MMIT formulary data and link payer access dynamics to patient performance and leakage mitigation strategies.
• Create a compelling story through data visualization tools, communicating solutions to senior stakeholders and leadership teams.
• Monitor and report on Specialty Pharmacy (SP), Hub, and Specialty Distributor (SD) product distribution performance.
• Develop predictive models to identify patients for proactive intervention.
• Generate weekly, monthly, and quarterly performance reports and insights for patient onboarding and ongoing support services.
• Generate and enhance reports and insights for QBR scorecard reviews, including internal pre-QBR alignment and partner follow-up tracking.
• Integrate new datasets to create new analyses and dashboards, including subnational onboarding metrics and HUB vs. Direct Pharmacy comparisons to inform channel strategy and field deployment.

Education / Experience / Skills

Bachelors degree in Data Science, Business Analytics, Pharmaceutical Sciences or related field.  Targeting 8 years of progressively responsible experience in data analytics, preferably within the pharmaceutical industry.  An equivalent combination of relevant education and experience may be considered.

Key Skills :

Physical Requirements

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and / or move up to 20 pounds.  This position requires the ability to travel independently overnight and / or work after hours as required by travel schedules or business needs.

In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.

Salary Range

$133,000 — $166,500 USD

What we offer US-based Employees :

EEO Statement (US-based Employees) : Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isnt exactly what we describe here.

It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.

As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadias career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our  Reasonable Accommodation Request Form  or contact us at  talentacquisition@acadia-pharm.com  or  858-261-2923 .

Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.

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Notice to Search Firms / Third-Party Recruitment Agencies (Recruiters) : The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (Acadia). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in the absence of an executed search agreement will not obligate Acadia in any way with respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.