Merchant Risk Monitoring Investigator

Merchant Risk Monitoring Investigator

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we've helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We're backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We're consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America's Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We're looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the Role

We are looking for a skilled and motivated Merchant Risk Monitoring Investigator specializing in merchant monitoring to join our team. The Merchant Risk Monitoring Investigator will be responsible for assessing and mitigating risks associated with our merchant partners. This role requires a deep understanding of operational risk management, fraud detection, and compliance with regulatory standards in the merchant services industry.

What You'll Do

• Conduct ongoing monitoring and analysis of merchant activities to identify potential risks, anomalies, and suspicious patterns
• Investigate alerts, reports, and cases related to merchant fraud, compliance breaches, and other operational issues
• Collaborate with cross-functional teams, including Risk Management, Compliance, Legal, and Operations, to address identified risks and implement risk mitigation strategies
• Utilize data analytics tools and techniques to perform in-depth reviews of merchant transactions, account activity, and performance metrics
• Develop and maintain risk assessment frameworks and monitoring protocols to ensure proactive risk identification and mitigation
• Stay updated on industry trends, regulatory changes, and best practices in merchant risk management to enhance monitoring processes and controls
• Prepare detailed reports, documentation, and presentations on investigation findings, risk assessments, and recommended actions
• Participate in training programs and knowledge-sharing initiatives to enhance team capabilities in merchant risk monitoring and investigation

What We Look For

What We Offer You

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.