ABA Center Operations Manager

Manage the Operations, Empower the Staff; Center Operations Manager Needed!

A Bridge to Achievement is seeking an Administrative Professional to join our team! This role is onsite and requires availability to work within our operating hours : Monday through Friday, 8 : 00 AM to 6 : 00 PM.

SUMMARY :

The Center Operations Manager is a key operational leader responsible for overseeing daily center operations, including learner intake, scheduling, administrative coordination, budgeting, and facility management. This role ensures that the center runs efficiently, supports high-quality service delivery, and provides a safe, welcoming environment for learners, families, and staff. The Center Operations Manager serves as the operational hub, working collaboratively with clinical supervisors, operational specialists, and leadership to align operations with ABtA’s mission, values, and commitment to trauma-assumed, least-restrictive ABA practices.

ESSENTIAL FUNCTIONS :

• Lead, manage, and mentor operations staff, providing training, guidance, and strategic feedback to ensure departmental success and service quality.
• Oversee recruitment, interviewing, and hiring for operations staff, and collaborate with the Center Director on BT / RBT hiring decisions.
• Partner with the Center Director in corrective action conversations, performance management, and staff development planning.
• Routinely assess center culture and morale through pulse checks, mediating conflicts, and fostering a positive, inclusive culture aligned with ABtA’s values.
• Provide strategic oversight of learner intake and enrollment processes, monitoring performance metrics (timeliness, conversion, family satisfaction) and addressing barriers proactively.
• Oversee scheduling staff and protocols to ensure alignment with treatment plan requirements and authorized hours, while optimizing staff utilization, minimizing cancellations, and maximizing learner access.
• Monitor and analyze scheduling data and center-wide operational metrics (attendance, utilization, efficiency) to guide resource allocation, staffing decisions, and continuous improvement.
• Implement and refine operational procedures to ensure smooth center operations and a structured, safe, and sanitized environment for learners, staff, and visitors.
• Serve as the first point of contact for operational escalations, delegating daily tasks and ensuring timely resolution.
• Manage the center’s budget, inventory, supply purchasing, and facility needs, including staff appreciation initiatives.
• Maintain accurate operational records and oversee interdepartmental systems, spreadsheets, and software tools.
• Ensure operational compliance with HIPAA, OSHA, BACB, and all state / federal regulations.
• Support incident reporting processes and follow-up, ensuring thorough documentation and compliance.
• Participate in monthly collaboration meetings with upper management, sharing updates, feedback, and solutions.
• Lead scheduled safety drills, ensuring accurate attendance documentation and staff / learner participation.
• Assist with operational decision-making during emergencies (e.g., weather, illness, power outages).
• Coordinate with external vendors and property managers for maintenance, repair, and facility improvement needs.
• Work in partnership with clinical leadership to ensure staff follow clinical recommendations, policies, and procedures that safeguard learners.
• Collaborate on ABtA-sponsored events, team-building initiatives, and learner activities to strengthen morale, socialization, and engagement.
• Partner with Clinical Supervisors and Directors to ensure staff have the resources, schedules, and support they need for effective service delivery

Requirements

QUALIFICATION REQUIREMENTS :

KNOWLEDGE, SKILLS, & ABILITIES :

SUPERVISORY RESPONSIBILITIES :

WORK ENVIRONMENT :

PHYSICAL DEMANDS :

Benefits

Compensation Range :

Who is ABtA?

A Bridge to Achievement is a rapidly growing agency that provides family-centered Applied Behavior Analysis (ABA) services, emphasizing the future of children with ASD and their families. Our expert team of Board Certified Behavior Analysts (BCBAs) and highly trained behavior technicians use evidence-based ABA methods to teach children social, communication, play, cognitive, and self-care skills, while reducing problem behaviors in a variety of settings based on the family needs.

At ABtA, we understand that ASD has a dramatic and lifelong impact on individuals with this diagnosis and their families. We partner with parents to understand their children by identifying their strengths, interests, and learning styles. Using ABA and other evidence-based techniques, our highly-trained clinicians focus on therapies and interventions that use positive reinforcement to teach the children we support to reach their full potential. We then integrate our services in a variety of settings striving to create the most effective learning experience and promote positive change across all aspects of the lives of the children we serve and their families.