Data Center Sites Supervisor - Phoenix, AZ

Data Center Sites Supervisor

Attention Military Affiliated Job Seekers : Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the steps below.

The Data Center Supervisor is responsible for the physical and virtual infrastructure of the organization and assigned data center raised floor environments. The position drives data center best practices and relative industry standards into working processes and procedures. The role functions as a manager and an individual contributor. The Data Center Supervisor leads others positively exemplifying BGIS values.

Responsibilities :

• People Leadership : Guide team members in reaching their full potential and meeting their objectives. Support the achievement of corporate goals. Manage staffing levels, partnering with the recruiting team for sourcing candidates, interviewing, selecting, and hiring the appropriate number of team members for data center support. Facilitate new team member onboarding, enforce data center training program, provide career development planning and conduct goal setting and performance reviews. Provide mentoring, coaching, and guidance to all team members. Recommend compensation adjustments based on objective measurements. Monitor performance of team members to ensure productivity and quality consistently meet company and client standards. Direct team members in the data center following company and client policies, procedures, and facilities documentation.
• Account Management : Manage client relationship and identify new business opportunities. Assist and plan with clients on raised floor data center issues. Provide financial oversight by creating budgets, approving expenditures, monitoring, and negotiating vendor contracts. Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the raised floor operations programs. Coordinate with specific groups within the company and also with the client including sales, finance, executive staff, project, facilities, and others to accomplish goals and objectives. Direct team members to adhere to the scope of work and meet contractual requirements including managing hours for overtime in accordance with the contract. Manage shift schedules, work activities, team and individual meetings ensuring site operational readiness. Partner with client and facilities teams to plan for and provide appropriate data center IT equipment space, power, and cooling requirements and requests.
• Data Center Operations : Plan, maintain, update, and report on data center raised floor plans using Data Center Infrastructure Management (DCIM) Tool. Manage team members to provide Data Center Mainframe physical cabling connectivity planning and implementation support. Process Customer Data Center Requests including cages, power whips, and structured cabling. Provide Data Center Equipment Design and Build Out Services (Electric, Rack & Stack, Structured Cabling). Monitor the provisioning of weekly / monthly KPI reports and status reporting regarding data center service availability, performance, capacity utilization, and other metrics as required. Ensure standard operating procedures, support processes, and training materials are in place for service delivery. Maintain site security protocols, badging requirements, and data protection procedures. Support standard and emergency operating procedures for data center. Audit documentation provided by team members for detailed and thorough record keeping. Track completion of QA Checklists and close out the Data Center Installation / De-installations requests. Perform IT hardware troubleshooting and restoration of services under systems administration direction. Support and complete all scheduled data center MACs (Moves / Adds / Changes) including installation, labeling, power / network connectivity and cabling. Deliver IT hardware server projects. Maintain a safe, clean, and secure operating environment within the data center. Deliver service for Rack & Stack, cable, and troubleshoot various types of rack mounted hardware. Provide Data Center Hardware Asset Management and Auditing services. Direct team members to provide Tape Operations Support. Oversee daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc. Monitor data center environmental health and safety.

Required Education, Knowledge, and Abilities :