Executive Director, Functional AI and Process Excellence - CE Remote

Executive Director Of Functional Ai And Process Excellence

Job Description Summary

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel domestic and international will be defined by the Hiring Manager.

Job Description

The Executive Director of Functional AI and Process Excellence partners closely with a network of peer EDs across Novartis through the AI Functional Working Group. Together, they drive enterprise capability building, accelerate AI adoption, foster cultural transformation, and lead process optimization efforts that align with strategic priorities across the organization.

Reporting to the VP, Customer Engagement Future Readiness, Launch, & Field Operations, this role serves as a thought leader and catalyst for AI adoption, process mapping and optimization, guiding CE in leveraging AI to enhance business performance. By fostering a strong AI culture, implementing best practices, and ensuring alignment with the broader AI strategy, this role will enable Novartis to maximize the value of AI investments.

This role leads the Intelligence & Innovation pillar within the Future Readiness, Launch & Field Operations (FRLFO) functiondriving modernization of field technology, commercialization of AI pilots, and redesign of operational processes to future-proof CE execution. This role is accountable to fully participate and drive functional adoption of enterprise standards, governance and pull-through of AI and Data programing, training and other centrally created use cases, programs and initiatives.

Your Key Responsibilities :

Innovation Strategy & Commercialization

• Lead the incubation and scaling of innovative engagement solutions, including AI agent use cases, pilot programs, and commercialization frameworks
• Lead efforts in function to embed AI into functional workflows, ensuring AI solutions enhance decision-making, operational efficiency, and business impact.
• Translate future-state vision into execution-ready solutions that enhance field productivity, customer engagement, and enterprise impact.
• Sponsor pilots and scenario planning to test and scale new engagement models.

Field Technology & Platform Optimization

Operational Process Redesign

Enterprise Engagement & Stakeholder Alignment

Capability & Culture Activation

Leadership Expectations :

This role includes direct people leadership responsibilities, guiding a high-performing team within CE to deliver on AI and process excellence goals. The Executive Director will be expected to lead with clarity, agility, and influence across a dynamic, cross-functional environment.

Requirements :

Preferred Qualifications :

The pay range for this position at commencement of employment is expected to be between $176,400.00 and $327,600.00 a year; however, while salary ranges are effective from 1 / 1 / 25 through 12 / 31 / 25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of