SVP, Professional Services

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary

As the SVP of Professional Services, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal. Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader. You will be the chief architect of each solution and will work to construct frameworks and solve problems at scale. You will build and lead the full-scale execution of Toptal’s professional services—including all Delivery and Practice areas—and will own the strategy for Toptal’s service lines, including Technology Services, Management Consulting, and Marketing Agency.

This role demands a builder’s mindset and a deep sense of ownership. You will create operational frameworks and strategy, ensure functions are built out and working, and drive execution across all service and talent areas. You’ll collaborate with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular interfaces, enabling teams to interact with talent as if it were talent-as-a-service. You will work with a high-caliber leadership group to deliver world-class client outcomes and sustainable growth.

This is a remote position. Resumes and communication must be submitted in English.

Responsibilities

• Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines.
• Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place.
• Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
• Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility.
• Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
• Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.
• Drive a high-performance culture across all functions and businesses, while ensuring alignment to support delivery excellence, scalability, and evolving business needs.

Qualifications

Essential Job Functions

US FLSA Classification : Full-Time / Exempt

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