Sr. Application Support Engineer

Why You’ll Want This Role at K. Hovnanian

At K. Hovnanian, this role sits at the intersection of product, engineering, and real customer impact. If you enjoy being the person who stabilizes complex systems, makes outages shorter and rarer, and leaves platforms stronger than you found them, this is a role where your work is visible, valued, and consequential.

You won’t be limited to ticket-taking or reactive support. Instead, you’ll be trusted to own reliability end-to-end—from observability and runbooks to root-cause elimination and proactive improvements—while partnering closely with product managers, engineers, architects, and business leaders.

This role is ideal for someone who:

• Wants technical depth without losing business context
• Enjoy solving hard production problems and then preventing them from recurring
• Values clear ownership, modern tooling, and engineering partnership
• Seeks influence over how systems are monitored, supported, and improved over time

At K. Hovnanian, application reliability is treated as a product asset, not a back-office function. Your insights directly shape performance, availability, and customer experience.

Role Summary

As a Senior Applications Support Engineer, you will report to the Director of Engineering and own the operational health of K. Hovnanian’s web and application portfolio. On any given day, you might triage a P1 outage on a Python-based Warranty Portal, investigate performance regression in a Next.js/TypeScript application, tune Datadog and Azure Monitor alerts, analyze GraphQL query performance, or improve logging through targeted instrumentation.

You’ll strengthen platform reliability through observability, runbooks, and proactive problem elimination—working closely with Front End, Back End, Architecture, Product, and business partners to keep critical systems running smoothly.

What You’ll Do

• Serve as a Tier-2 / Tier-3 responder for customer-facing product incidents, restoring service quickly and driving durable root-cause fixes.
• Lead and contribute to blameless incident reviews, helping turn issues into learning and long-term reliability improvements.
• Build, maintain, and tune observability across Azure Monitor / Application Insights (OpenTelemetry), Datadog, and PostHog, with dashboards and alerts that reduce noise and improve signal.
• Author and maintain production runbooks, escalation paths, and on-call documentation that actually get used.
• Participate in an equitable on-call rotation with clear expectations, strong tooling, and a focus on burnout prevention.
• Track and improve MTTA and MTTR using real incident and alert analytics.
• Coordinate releases and changes with Engineering, QA, and Product, ensuring pragmatic change management and safe deployments using Azure DevOps and GitHub.
• Investigate issues across the full stack using logs, traces, metrics, SQL, and GraphQL performance data.
• Partner with platform, infrastructure, security, and vendor teams to ensure smooth handoffs and resilient operations.
• Contribute to internal documentation and workflows in Jira and Confluence.

What Makes This Role Different

• Engineering-first support: You’ll collaborate directly with engineers rather than operating in a silo.
• Proactive ownership: Success isn’t just fixing incidents—it’s preventing the next one.
• Modern tooling: You’ll work with contemporary observability, infrastructure-as-code, and deployment workflows.
• Real influence: Your work shapes reliability standards, runbooks, alerts, and operational patterns across products.
• Business impact: The systems you support matter to customers, partners, and the organization.

Qualifications

Required
• 5+ years in application support, production operations, or software engineering supporting live systems
• Strong experience with Azure Monitor / Application Insights, Datadog, PostHog, SQL, and incident analytics
• Familiarity with modern web stacks (Next.js/TypeScript, Python) and Azure-hosted environments
• Hands-on experience with incident, problem, and change management in product-oriented teams
• Clear written and verbal communication and strong documentation skills
• Experience participating in on-call rotations with structured escalation policies

Preferred
• Experience with Pulumi or other infrastructure-as-code tooling
• Familiarity with ServiceNow, PagerDuty (or equivalent), Jira, and Confluence
• ITIL Foundation, Azure, or comparable certifications

Education
Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or equivalent professional experience.

If This Sounds Like You

If you enjoy stabilizing complex systems, partnering closely with engineering teams, and leaving platforms more reliable than you found them, K. Hovnanian offers a role where your expertise makes a measurable difference—every day.

K. Hovnanian Companies, LLC, a subsidiary of Hovnanian Enterprises, Inc., a well-respected publicly traded company, is committed to providing an environment and programs that help our associates flourish. You can look forward to professional support, an annual salary of $140,000 - $185,000 plus bonus potential and extensive benefits—including medical/dental/vision coverage, discounts on mortgages and home appliances, and a 401(k) plan with company match.

*This position qualifies for Hybrid Schedule

Note to Search Firms
K. Hovnanian Companies, LLC is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at K. Hovnanian via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of K. Hovnanian. No fee will be paid in the event the candidate is hired by K. Hovnanian as a result of the referral or through other means.