Information Technology Manager

Job Summary

The IT Manager is responsible for overall management of IT Infrastructure, Business Software applications, Cyber Security and Data Analytics platform within the organization. This position will be responsible for collaborating with internal functional leaders, technical partners and vendors to ensure IT infrastructure and Software applications meet business needs and technological requirements. This position will plan and execute the overall operations, goals and budget for the Information Technology department.

Responsibilities :

• Oversee the daily operations of the IT department, including help desk, desktop support, network administration, and data center management.
• Manage all application support and operational needs for ERP and other business applications.
• Ability to manage multiple platforms and environments related to Routing, Switching, IP Telephony, Wireless, Firewalls, Client VPN, Security and Monitoring tools.
• Setup, Deployment, and management of virtual environments using VMWare.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery and failover procedures.
• Collaborate and monitor work assignments to vendors to ensure optimal quality, system performance and swift delivery.
• Implement and maintain policies, procedures, and documentation for all aspects of IT operations.
• Ensure that Business Software applications are secure, scalable, and efficient.
• Maintain and support all on-prem and on cloud database systems
• Ensure efficient data extraction, transformation, and loading (ETL) of data processes
• Implementing security controls like firewalls, threat monitoring systems, vulnerability management, network traffic analysis and data encryption.
• Recruit, train, and manage a team of IT Support Technicians, Business analysts, developers and other support staff.
• Set performance goals, conduct performance reviews, and provide mentorship and guidance to the IT team.
• Collaborate with business stakeholders to gather and prioritize software requirements.
• Manage projects, define project scope, objectives, deliverables, and milestones in collaboration with stakeholders.
• Implement security measures to protect sensitive data and applications.
• Ability to travel up to 25% of the time to our other manufacturing plants and colocation facilities as needed.

Qualifications :