Line & Ramp Services Agent

Line & Ramp Services Agent

Location : Van Nuys, CA, US, 91406 Flexible Work Arrangement : Onsite Job Category : Fixed Base Operations (FBO) Career Level : Graduate / Entry Level

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The position is required to serve the customers needs and the requirements of their aircraft in accordance with Jet Aviation policy and procedures by performing the duties listed below. The posted hourly ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows : $20.00-$21.00 per hour.

Minimum Requirements

Must have High School Diploma / GED

Ability to work flexible schedules and willingness to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the Physical Demands / Work Environment section

Must be able to obtain a certificate from NATA Line Service training program

Must be able to obtain a motor vehicle operating permit (MVOP) within 30-60 days

Must obtain an Airport ID Badge within 30 days of employment

Must be at least 18 years of age, with a valid driving license

Ability to read and communicate in English

Main Responsibilities

Responsible for refueling and defueling all types of aircrafts on a daily basis, demonstrating knowledge of specific fueling requirements

Provides towing and disconnecting services for all types of aircraft

Executes hand signals in order to guide aircrafts during arrivals and departures

Provides service to aircrafts using ground support equipment, e.g. use of GPU for aircraft engine starts and ground power, use of lavatory cart and emptying procedures, etc.

Communicates with employees and / or crew using radios in order to provide excellent customer service

Assists in providing aircraft with ice, coffee, catering and other necessary services

Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus

Assists with aircraft and hangar cleaning, as needed

Assists with general grounds keeping (grass cutting, weeding, picking up paper and trash, general housekeeping, etc.)

Other duties may be assigned, as needed

Desired Characteristics

Two years related experience as a line service technician and / or training; or equivalent combination of education and experience strongly preferred

Knowledge of refueling procedures of general aviation aircraft and corporate aircraft

Knowledge of towing procedures and techniques

Safety focused

Results driven able to execute with high personal accountability

Strong initiative and self-direction

Performs duties in the supervisors absence

Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues

Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador

Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must frequently lift and / or move up to 25 pounds and occasionally lift and / or move up to 50 pounds above their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive / depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That's why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans