Customer Service Liaison

Job Description

Job Description

Company Description

Skillbridge Academy is a forward-thinking educational and professional development institution committed to empowering individuals through high-quality training programs, strategic learning pathways, and innovative growth solutions. Our mission is to inspire excellence and support career advancement by providing the tools, resources, and guidance needed for long-term success. As we expand our reach, we are seeking a dynamic professional to join our team and help refine and elevate our marketing strategies.

Job Description

We are seeking a dedicated and detail-oriented Customer Service Liaison to join our dynamic team in Cincinnati, OH. This role is essential in ensuring our clients and students receive exceptional support and a smooth, positive experience throughout their interactions with Skillbridge Academy. The ideal candidate is a strong communicator who thrives in a collaborative environment and is committed to delivering outstanding service.

Responsibilities

Serve as the primary point of contact for clients, students, and partners, ensuring inquiries are handled promptly and professionally.

Maintain clear communication across departments to coordinate solutions and updates.

Provide guidance, support, and accurate information regarding programs, services, and processes.

Address concerns or issues with patience and a solutions-focused mindset.

Document interactions, follow-ups, and resolutions to maintain accurate records.

Contribute to the continuous improvement of service quality and operational efficiency.

Support administrative tasks and assist with program coordination as needed.

Qualifications

Strong verbal and written communication skills.

Excellent organizational and multitasking abilities.

Professional demeanor and strong interpersonal skills.

Ability to work independently and collaboratively under minimal supervision.

Strong problem-solving skills and a customer-focused approach.

Basic computer proficiency and the ability to adapt to new systems or tools quickly.

Additional Information

Benefits

Competitive annual salary of $48,000 – $52,000.

Opportunities for professional growth and long-term career development.

Supportive and collaborative work environment.

Skill-building opportunities and internal training.

Full-time position with stable weekly hours.