General Manager
LUV Car WashSan Diego, CA, United States13 hours ago
Job type
- Full-time
Job descriptionOccasional prolonged periods of walking / standing. Work outside in varying weather conditions. Ability to lift 25 pounds unassisted. Recruit, train, coach and develop all teammates. Create a culture of accountability within your site for LUV’s operational procedures. Ensure compliance with LUV onboarding, orientation and training processes for all new teammates. Stay up to date on all process changes and enhancements. Provide ongoing development, coaching and counseling to AGMs and high‑potential hourly teammates. Partner with HR on disciplinary issues including investigations and terminations. Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts. Partner with District Manager on budget planning and forecasting. Manage incoming inquiries in a timely, pleasant manner. Follow‑up on action items as needed, quickly and accurately. Review Paylocity reporting and approve payroll information for all employees on time. Submit commissions on time through proper avenues. Complete all necessary checklists to standard and by associated deadlines. Ensure teammates are always using prescribed sales scripts and guide‑on procedures. Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws / regulations. Create genuine connections with customers and foster relationships through superior customer service to build membership sales. Create weekly schedule and manage site labor to LUV Car Wash standards. Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction. Handle all customer issues / complaints. Work with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer-retention. Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime. Perform other duties as assigned. Excellent verbal and written communication skills. Strong organizational skills and ability to prioritize.
Join to apply for the General Manager role at LUV Car Wash .
LUV Car Wash was founded in Sept 2021 and has rapidly grown to over 81 locations in 6 states, including CA, NV, FL, GA, PA, and NJ. We are looking to add a General Manager to our growing team to help us continue our mission to become the best car wash in the industry.
Location
2930 Damon Ave, San Diego, CA 92109
Benefits
- Bonus Eligible
- Overtime Available
- 401K match
- Health Benefits / HSA
- Vision
- Dental
- Life insurance
- Vacation
- Sick Time
- Employee Discount program
- EAP
General Summary Of Duties
The General Manager (GM) is responsible for all site operations including recruiting of staff, site safety, facilities management, customer service, driving sales, site compliance and the development of the car wash team.
Reports to
District Manager
FLSA Status
Exempt / Non-Exempt
Physical Demands
Essential Functions
Requirements
Education
HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus.
Experience
Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus.
Other Qualifications
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Retail
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General Manager • San Diego, CA, United States
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