Helpdesk Support Technician

Job Description

Job Description

MIS Solutions, Inc. is a high-growth, entrepreneurial, information technology (IT) service firm offering unparalleled opportunities to advance your career. Join our team of friendly, high-energy professionals who love what they do! CRN Magazine has recognized MIS Solutions as one of the top 150 fastest growing Managed Service Providers in the United States.

Job Title : Helpdesk Support Technician (Level 2)

Reports to : Support Manager

Location : Suwanee, GA

We are seeking a Level 2 Helpdesk Support Specialist to join our dynamic workforce and help us reach new heights. This career opportunity is perfect for those who aim to join a team committed to fostering strong relationships, high accountability, and collaborative teamwork.

Duties and responsibilities

• Responsible for resolving moderately complex technical issues
• Collaborate with internal and external teams
• Mentor Level 1 technicians and often directly with client end-users and systems to ensure client satisfaction
• Participate in security incident response
• Provide technical guidance and drive continuous improvement initiatives

Requirements

1. Endpoint and Desktop Support

2. Network Fundamentals

3. Server and Infrastructure Support

4. Remote Tools & MSP Software

5. Security Awareness

Minimum Requirements

Certifications Preferred

or Microsoft 365 : Endpoint Administrator certification

Soft Skills / Client – Facing Skills

Working conditions

The Helpdesk Support Technician position usually works regular business hours but may be required to work additional hours to meet requirements. This position generally works in an office setting environment.

Physical requirements

Must be able to lift up to 15lbs