AR & Credit & Collections Manager

Overview

We're hiring an experienced AR & Credit & Collections Manager to own the Order-to-Cash (O2C) cycle – billing, credit, cash application, dispute management, and collections – for a growing services business. The ideal candidate has 6–10 years of hands-on AR experience, proven people management, and familiarity with complex billing environments - specifically third-party payers, insurance, multi-party invoicing. The ideal candidate has experience in the restoration industry, construction industry, or adjacent industry. You'll partner closely with Sales and Ops to speed cash conversion, tighten controls, and scale AR operations through automation and process design.

In the interview process you will be receiving a case study to better understand your analytical skills.

Key responsibilities

• Own O2C end-to-end – invoice accuracy, billing cadence, cash application, collections, and dispute resolution.
• Manage contract risk – evaluate customer profiles, invoicing parties, payer reliability (referral source, owners, insurers), and recommend payment terms.
• Lead and coach the AR & Collections team
• Operate in complex billing environments involving multiple billing parties, insurers, or payers – manage payer relationships, claims / remittance issues, and reconciliation workflows.
• Materially reduce DSO and overdue balances through proactive collections playbooks and dispute reduction making the AR department a competitive advantage of the business.
• Oversee cash application and bank reconciliations for receipts and remittances (electronic and paper).
• Design and maintain AR KPIs, dashboards, and daily, weekly and monthly reporting (aging, cash forecast, dispute aging, exceptions).
• Drive process improvements and automation – AR automation tools, EDI or third-party integrations, billing orchestration.
• Collaborate cross-functionally with Sales, Ops, Legal, and FP&A to resolve billing disputes and refine invoicing processes.
• Manage collections escalations and provide recommendations for write-offs, allowance, or litigation triggers.
• Oversee prevailing wage requirements and compliance

Required qualifications

What success looks like (first 6 months)

Seniority level

Employment type

Job function

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