Customer Support Specialist

FlexkeepingRiverside, CA, US

2 days ago

Job type

Full-time

Job description

Join Flexkeeping

Are you as passionate about hotel operations as we are? With your help, we plan to continue growing Flexkeeping, the platform behind great hotel teams. We are on a mission to make the everyday job of people working in hotel operations better, automated, and prestigious. We are creating a new era of hotel operations, enabling hoteliers to excel with new operational concepts and deliver incredible guest experiences. If you want to join an exciting and constantly growing company of dedicated and fun professionals changing the face of hospitality, you're in the right place!

But, first things first

About the Role

In this role, you will assist our users (hotel staff) with the challenges they might face while using Flexkeeping. Most common examples range from fixing bugs and integration issues to usability questions. Your main focus will be listening, understanding, solving problems, and ensuring clients constantly get the most out of Flexkeeping. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and are dedicated to exceeding customer expectations.

Here are some of the things you will be working on

Your Job Duties & Responsibilities

Investigate problems and consult the development team to find solutions.
Work together with your teammates and the development team to identify software bugs and suggest improvements.
Help clients with potential problems and answer their questions (no matter how big or small) via email, online chat, or phone.
Assure a high level of client satisfaction.
Handle inbound calls.
In-depth technical knowledge of Flexkeeping and its applicability to different use cases in hotel operations.

Your Qualifications & Personality

Communicative and sociable with great people skills.

Fluent in English and Spanish (other languages are a big plus).

This role requires availability during Mexico business hours, specifically within the Central Standard Time timeframe.

Problem solver who enjoys doing puzzles and can think outside of the box.

Customer orientation and ability to adapt / respond to different types of characters.

Excellent written and verbal communication skills.

Curious and unafraid to tackle new challenges.

Tech savvy and eager to learn about new technologies.

Excel and other MS Office tools are your best friends.

Motivated to grow professionally as well as personally constantly.

Flexibility to work morning or afternoon shifts as needed.

You get extra points for previous hotel work experience and interest in data.

The Culture of Flexkeeping

They ask us : "How did you get recognized as one of the 10 Best Places to Work in Hotel Tech?" ... simple : We are keeping it real! In other words - we want to provide a supportive environment where everyone can be themselves. We want to work with honest, incredible individuals who want to do something big, learn, contribute, and have fun. Business is dull if it's not fun. But it is also a waste of time if you don't mean business!

We might be in different places in life. Someone has a family, another person is just out of college, and the third person is a true voyager. Whatever your thing is, we support you as long as we are moving the mountains of hotel operations together, growing the business, and having ridiculous amounts of fun while going at it.

Perks and benefits of working with us

Flexible work schedule.

Remote-friendly, actually remote-first.

Travelling the world.

Personal growth - we want you to become bigger and better, all the time.

Fun team events and team outings.

Quarterly extra company-wide free "Fri-yays" to relax and do what you love.

A young, modern working environment full of like-minded people.

Does it sound like something you believe in, too? Reach out and let's chat.

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Customer Support Specialist • Riverside, CA, US