Chief Operating Officer

Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a private 108 bed psychiatric facility that serves children, adolescents and adults. We are licensed by the State of Michigan, fully accredited by The Joint Commission and we bring more than 45 years of experience to the evaluation, diagnosis and treatment of a wide range of behavioral health problems. As a part of our continued success and growth, we are seeking qualified applicants for our Chief Operating Officer position.

The Chief Operating Officer (COO) assists the CEO in managing the operations of Forest View Hospital (the “Hospital”). The COO provides recommendations and guidance to the Leadership Team, sets objectives, develops plans and directs activities of assigned departments/areas of responsibility. The COO plays a vital role in the strategic and long-term planning of the Hospital. The COO will assist in ensuring that quality measures are in place with all leadership and throughout the hospital with intention and a strong focus on measurable improvements. As a member of the Senior Management Team, this position ensures the development, implementation and evaluation of policies, procedures, programs, and services consistent with the Hospital’s mission and vision. This includes analysis, reporting and consultation to support the goals and objectives of the Hospital as well as managing and monitoring budgets and productivity improvements in all departments.

Essential Job Responsibilities:

• Develop and establish operational and departmental policies consistent with the overall corporate and Hospital policies, objectives and professional standards and ensure adequate execution.
• Consistently evaluate the results of overall operations and periodically report these results to the CEO.
• Coordinates with hospital leadership and Human Resources to lead the designing, evaluating, planning, presenting, and reviewing educational programs to meet the needs of orientation, in-service education, and continuing education of hospital personnel. Coordinates and trains existing employees on new policies and procedures with assistance from department heads.
• Presents a yearly plan for staff development based on identified learning needs of personnel, licensing, OSHA, CMS and TJC standards. Conducts learning needs assessments, makes rounds on patient care units, interacts with all departments, and serves on committees to identify learning needs.
• Reviews journal articles, makes recommendations to CEO on evidence-based practices to consider for implementation, and distributes to the appropriate departments.
• Works collaborative and presently with staff on all units and departments to provide education, information around Quality initiatives; helps and support for department leadership in meeting PI goals.
• Ensures the hospital’s environment is safe, clean, and well organized. Makes recommendations for resources and adequate space. Submits requests for repairs and for required equipment. Conducts quarterly safety rounds. Assists with the coordination of offices for all personnel to be most streamlined and productive.
• Maintains knowledge and understanding of The Joint Commission and CMS Standards and strategies for compliance as hospital’s internal expert. Acts as the facility liaison during the survey process including other applicable state and federal regulatory agencies. Ensures timely response and oversees development and implementation of any required corrective actions. Assigns tasks as necessary to other departmental managers to assist in overall regulatory compliance.
• Reviews and analyzes root causes, patterns, or trends in data collection and informs applicable Facility management staff; helps to identify and implement corrective action and performance improvement processes.
• Play an active role in the development and execution of the Hospital’s strategic plan.
• Participate in legislation, at the state and federal level that directly affects the Hospital and the mental health field in Michigan. Serve as an administrative representative at community meetings and events, as needed.
• Participates in developing the annual budget. Review operational costs and cost control opportunities, new operations, and growth opportunities.
• Responsible for assisting with the administrative and contractual support of the Community Mental Health contracts.
• Plans and develops work assignments and special projects. Participates in daily operations meeting, Pharmacy & Therapeutics Committee, EOC/Safety Committee, Medical Executive Staff, Governing Board (consultative) meetings, Patient Safety Council and PI Committee. Attends additional meetings as requested by CEO.
• Consult with other departments within the Hospital and/or other agencies outside the Hospital, as may be needed, to render optimal services for the patients and the staff.
• Supports the CEO in efforts to enhance retention, improve culture, and increase positive reputation management (both internally and externally). Leads by example.
• Foster internal communications by attending and participating in Hospital-wide committees, Hospital Town Halls, and attends Hospital mandatory trainings/in-services as required.
• Complete other duties as assigned, including supervising other departments as indicated/assigned.

Talent Management- Shares in the responsibility for retention and engagement of employees:

Performance Management & Supervision

• Fosters staff development and growth of the team.
• Provides regular coaching and feedback to employees to motivate their performance.
• Completes performance evaluations providing thorough feedback and goals to assigned staff by established deadlines.
• Coordinates and provides day-to-day oversight to staff; actively involved in resolving employee matters/issues.
• Maintains open communication through regular rounding and one-to-one meetings with employees.
• Ensures staff comply with assigned education requirements in a timely manner (i.e., CIA Training, HIPAA training, competencies, etc.).
• Responsible for holding staff accountable with upholding facility policies/procedures and managing the corrective action process when needed.

Recruitment & Retention

• Provides oversight into the hiring, onboarding, and promotion process.
• Provides oversight for maintaining accurate job descriptions/evaluative tools for assigned staff.
• Completes new-hire touch points in accordance with the facility’s Onboarding Plan.
• Actively participates and champions the facility’s Service Excellence and Recognition Programs.
• Develops team building initiatives to engage staff and build a positive team dynamic.

Benefit Highlights:

• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Generous Paid Time Off (PTO) of 8 hours biweekly accrued
• Basic Life Insurance of 1x your salary
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Student Loan Reimbursement Program (Up to $200 per month)
• Tuition Reimbursement
• Loan Forgiveness Program
• Pet Insurance and much more

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Educational/Licensure/Experience Qualifications:

• Bachelor's degree required. Master’s degree in nursing, Health Care Administration, Business, Social Work or Psychology preferred.
• Current and valid license in the State of Michigan as a RN, LMSW, LCSW, or Licensed Psychologist as applicable.
• A minimum of 5-10 years of progressive senior leadership experience in a variety of functional areas in a hospital or other related setting required.
• Relevant experience and demonstrated skill in data aggregation and interpretation, analysis and process improvement required, including experience collecting and interpreting patient information and incident data at the medical staff and organizational level required.
• Thorough knowledge of regulatory and accrediting agency standards, rules, and regulations (i.e., The Joint Commission, CMS, DHHS, etc.) required.
• Knowledge of instructional skills, skill analysis, and group dynamics. Thorough knowledge of techniques and methods of adult education required.
• Proficient in Microsoft Word, Excel and PowerPoint applications required.