Service Support Analyst
AstyraRaleigh, NC, United States1 day ago
Job type
- Full-time
Job descriptionThe Service Support Analyst role will be part of the Incident Management and Change Management effort handling incidents by assisting the NCDIT Manager / Supervisor providing seamless business support in FACS and executing the Service Level Agreement SLA for FACS operations and maintenance. The focus will be to address the Customers immediate business and assist with. the triage resolution of incidents. This position will be part of the Agency Planning Analysis Solution Design and Implementation and support continuous technical application integrations software maintenance and application support leadership across the application tiers System Integration QC UAT Production for the Building Services Unit supporting the Division of Highways Facilities Maintenance Business Area. Support all Operations and Maintenance activities Support the technical work efforts and ensure customer deliverables are met Provide support with the delivery of software solutions for our business stakeholders utilizing the Software Development Life cycle methodology SDLC Contribute to system documentation that supports the designed application from initiation to implementation Support the testing of FACS solutions by serving as a tester The Service Support Analyst position will also serve the application support team testing the operations and maintenance initiatives. This position will work on various work streams focusing on the NCDMV business areas as well as any other initiatives defined by the Enterprise Services Manager / Supervisor. The resource will be expected to document technical initiatives across DMV and DIT in various capacities : Work cross-functionally and collaborate with other IT disciplines to primarily coordinate all incident management and some portion of change management functions across the application tiers Support all Operations and Maintenance initiatives and assist the Incident Lead with the delivery of software solutions Investigate problems and other requests for the application support team to determine appropriate actions to be taken to solve these problems Contribute with the creation of site-specific help guides like Knowledge Base KB articles in ServiceNow Provide support for the testing and training for User Acceptance with business partners Contribute to test materials required to satisfy business requirements including test strategy test cases defect reports and test summary Communicate and provide status on work progress Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and three years of progressive experience in a distributed software services and working across enterprise software environments or equivalent. Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in a distributed software services and working across enterprise software environments or equivalent. High School or General Education Development GED diploma and seven years of experience in a distributed software services and working across enterprise software environments or equivalent or an equivalent combination of education and experience Good understanding / knowledge of all applications development, maintenance and support across an IT enterprise, Highly desired 3 Years IT experience in a distributed client / server or web services environment or equivalent experience in the IT Profession, Highly desired 3 Years Service / Help desk experience / knowledge for software support with the preference of ServiceNow or an equivalent software solution, Highly desired 3 Years Ability to create and maintain required documentation. This includes documenting customer requirements, design flows and systems flows, Desired 3 Years Understanding of the Best practices and standards for application processes and security measures to prepare documentation, Desired 3 Years Knowledge of specialized computer programming languages; and of coding processes and security measures., Highly desired 3 Years Ability to evaluate and analyze existing applications and define problems effectively to make recommendations, Highly desired 3 Years Under the direct supervision of the IT Manager / Supervisor, provides support and assistance to users in the use of hardware, application s / w, n / w, etc., Desired 3 Years Support network administration (including hardware and software installation, configuration) as necessary to improve and maintain the IT Systems, Desired 3 Years Written and verbal communications are clear, concise and achieve intended objectives contributing to Knowledge Base and Technical Document, Highly desired 3 Years Provide both on site and telephone support assistance to systems, equipment, and end users; focus on end-user's support, routine maintenance, Desired 3 Years Basic Knowledge and understanding of software code maintenance, configuration review and SDLC, Desired 3 Years Basic Knowledge of SQL Server with the ability of writing SQL queries to perform data extracts, Desired 3 Years Basic Knowledge of office applications (i.e., MS Excel, MS Word, MS Project, MS Visio, and PowerPoint), Highly desired 3 Years Written and verbal communications are clear, concise and achieve intended objectives, Highly desired 3 Years
Job Description
Job Description
Service Support Analyst
- Local to Raleigh, NC only please
- This is a remote position
Description :
Responsibilities :
Education :
OR
OR
Desired Skills / Knowledge / Experience :
Proper email communication will only be done to and from @ astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
#AC
Create a job alert for this search
Support Analyst • Raleigh, NC, United States
Related jobs
This role involves assisting the NCDIT Manager / Supervisor, providing business support in FACS, and executing the Service Level Agreement (SLA) for FACS operations and maintenance.The focus will be ...Show moreLast updated: 3 days ago
Earn at least $935 driving with Uber when you complete your first 82 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...Show moreLast updated: 1 day ago Earn at least $935 driving with Uber when you complete your first 82 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...Show moreLast updated: 1 day ago 
Good understanding / knowledge of all applications development, maintenance, and support across an IT enterprise IT experience in a distributed client / server...Show moreLast updated: 3 days ago
Position : Service Support Analyst - Expert Location : Raleigh, NC (27610) Client : State of North Carolina Duration : 12+ Months Show moreLast updated: 1 hour ago
The Service Support Analyst is a senior level resource working with the Enterprise Services Manager supporting Incident and Change Management services for the Operations and Maintenance on the Faci...Show moreLast updated: 3 days ago
Job ID : NC-780316 (95091128) Remote / Local Service Support / Desktop Support Analyst (12+) with ServiceNow, SQL Server, MS Project / Visio, networking experience Lo...Show moreLast updated: 3 days ago
Help Desk Analyst Mid-App Support (ONSITE) Location : Durham, NC Duration : 12 Month Job Description : The client requires the services of an Application / Production Support Help Desk analyst to assist...Show moreLast updated: 30+ days ago Earn at least $935 driving with Uber when you complete your first 82 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...Show moreLast updated: 1 day ago 
M-F 8 : 00-5 : 00 Partial hybrid off-site arrangements may be available after initial training and probation period.Information Technology & Engineering Computer Services.
Information Technology and Eng...Show moreLast updated: 1 day ago
A company is looking for a Customer Support Consultant (Remote Opportunity).Key Responsibilities Provide implementation and integration tasks including requirements analysis, business process ana...Show moreLast updated: 30+ days ago
This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 18 days ago
Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show moreLast updated: 30+ days ago
The Service Support Analyst is a senior-level resource supporting Incident and Change Management services for Operations and Maintenance on the Facilities Access Control System (FACS) / Genetec.The r...Show moreLast updated: 9 days ago
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.
You will help influence brand decisions on se...Show moreLast updated: 9 days ago
Service Desk Support Analyst- Expert.Duration : 12+ Month Contract with possibility to extension.Excellent customer service skills along with the ability to apply more advanced technical knowledge t...Show moreLast updated: 10 days ago
The Client Support Analyst for Merchant Services serves as the primary point of contact for client servicing inquiries, providing seamless support throughout the onboarding and underwriting process...Show moreLast updated: 21 hours ago
The Service Support Analyst is a senior level resource working with the Enterprise Services Manager supporting Incident and Change Management services for the Operations and Maintenance on the Faci...Show moreLast updated: 22 hours ago
Service Support Analyst
vTech SolutionNC, United StatesFull-time
Quick Apply
- Promoted
Drive with Uber : Earn at least $935 when you complete 82 trips.
UberNewton Grove, NC, USFull-time +1
- Promoted
Earn At Least $935 For Your First 82 Trips, Guaranteed.
UberNewton Grove, NC, USFull-time +1
Service Support Analyst - Expert
My3TechNC, United StatesFull-time
Quick Apply
- New!
Service Support Analyst - Expert at NC
Elite WorkForce IncRaleigh, NC, NC, United StatesFull-time
Quick Apply
Service Support Analyst - Expert Normal
Novalink Solutions LLCRaleigh, NC, usFull-time
Quick Apply
Desktop Support Analyst
InnoSoul, Inc.Raleigh, NC, United StatesFull-time
Quick Apply
Help Desk Analyst Mid-App Support (ONSITE)
Serigor Inc.Durham, NC, NC, USFull-time
Quick Apply
- Promoted
Flexible schedule - Earn at least $935 by driving 82 trips with Uber
UberNewton Grove, NC, USFull-time +1
- Promoted
Technology Support Analyst
North Carolina State UniversityRaleigh, NC, United StatesFull-time +1
- Promoted
Customer Support Consultant
VirtualVocationsDurham, North Carolina, United StatesFull-time
- Promoted
Retail Customer Sales Specialist (Bilingual)
SPECTRUMBroadway, NC, USFull-time +1
- Promoted
Work from Home
HomeJobFinderFour Oaks, NCRemote
Full-time
- Promoted
Service Support Analyst
Cynet SystemsRaleigh, NC, United StatesFull-time
- Promoted
Earn Cash From Taking Surveys Online
Earn HausSpout Springs, NC, USFull-time +1
- Promoted
Service Support Analyst
My3Tech IncRaleigh, NC, United StatesTemporary
- Promoted
- New!
Client Support Analyst Merchant Services
North Carolina StaffingDurham, NC, USFull-time
- Promoted
- New!
Service Support Analyst - Expert Normal
Novalink SolutionsRaleigh, NC, United StatesFull-time